Peter Mathu
Hazelwood
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Service Technician
Home Depot
Florissant
02.2022 - Current
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Mentored new employees on procedures and policies to maximize team performance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored junior team members and managed employee relationships.
Education
MBA - Business Management
Southern Illinois University Edwardsville
Edwardsville, IL12-2023
Bachelor of Science - Business Marketing And Management
Columbia College
Columbia, MO12-2016
Associate of Science - Business Administration
Columbia College
Columbia, MO05-2014
Skills
- Data Entry
- Information Security
- Complaint Resolution
- Product Knowledge
- Retail Marketing
- Multi-Task Management
- Problem-Solving Abilities
- Customer Relations
- Technical Support
- Customer Relationship Management (CRM)
- Conflict Resolution
- Senior Leadership Support
- Customer Service
- Critical Thinking
- Active Listening
- Team Development
- Microsoft Office Suite
Affiliations
- Active role model to my kids and the youth team at my church.
- Play golf and bowling
- Playing chess
Timeline
Customer Service Representative/Service Technician
Home Depot
02.2022 - Current
MBA - Business Management
Southern Illinois University Edwardsville
Bachelor of Science - Business Marketing And Management
Columbia College
Associate of Science - Business Administration
Columbia College