Summary
Overview
Work History
Education
Skills
Accomplishments
Relevant Coursework
Languages
Timeline
Generic

PETE CHAPMAN

O'Fallon

Summary

Results-oriented, highly productive technical professional with over 20 years of success in applying strong problem-solving skills to clarify ambiguity and resolve complex issues within the tightest timeframes. Function as a key member of the team influencing a clear vision for success with an aptitude to establish goals. Expert coordinator with the proven ability to synthesize complex information and translate technical issues into business language. Possess in-depth experience with multiple technology stacks, can-do mentality, and keen eye for details. Foster an atmosphere of teamwork and collaboration with an emphasis on goal attainment. Currently enrolled in Leadership 101 through NCTI.

Overview

23
23
years of professional experience

Work History

Systems Technician

Sparklight
04.2002 - Current
  • Providing world class customer service for over 20 years by going above and beyond to ensure that the customer is completely satisfied with our services.
  • Resolve customer issues and problems.
  • Selling the company’s products for over 20 years.
  • Educate customers on the company’s new products.
  • Completed leadership courses through NCTI.
  • Handle customer support trouble tickets.
  • Focus on customer satisfaction.
  • Coach, direct, lead, and train new employees to help reach company goals.
  • Managed drop bury project to make sure all drops have been buried up to Sparklight standards.
  • Install and maintain hardware (modems, NIC cards, wireless) and software computers and laptops.
  • Preform broadband provisioning to diagnose and troubleshoot Internet and phone problems.
  • Create and modify connects, additional outlets, and installs along with removing cable converters.
  • Perform upgrades and downgrades of service as well as customer drop installations (exterior and interior) complete from tap to antenna terminal on customer equipment.
  • Analyze, troubleshoot, and resolve network and cable outages as well as other cable issues.
  • Assure installation work and documentation meets the requirements of the company policies and procedures through observation, communication, post- inspection, reporting and final acceptance.
  • Complete job site inspections and log all information into google documents.
  • Operate PC and MS Office program software.
  • When my manager or supervisor is out of the office, I help by overseeing the field technicians and managing the day-to-day operations.

Education

Master of Business Administration - Entrepreneurial Leadership

William Wood’s University
Fulton, MO

Bachelor of Science - Business and Information Systems

University of Phoenix
St. Louis, MO

Skills

  • Social Media Advertising
  • Performance Tracking
  • Spreadsheet’s
  • Customer Retention Skills
  • Written Communication
  • Conflict Resolution
  • Salesforce
  • Training
  • Logical
  • Testing
  • Time Management
  • Phone skills
  • Problem Solving
  • Organizational Skills
  • Project Management
  • Escalation
  • Results Driven
  • Detail Oriented
  • Troubleshooting
  • Microsoft Applications
  • Teamwork
  • Leadership
  • Email
  • Safety Coordinator
  • Coaching Employees
  • Technologically savvy
  • Customer Relations Management
  • Desktop support

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Relevant Coursework

  • Leadership 101 conventional
  • Mentoring 101 Conventional
  • Working Across Generations and Maximizing Diversity

Languages

English
Full Professional

Timeline

Systems Technician

Sparklight
04.2002 - Current

Bachelor of Science - Business and Information Systems

University of Phoenix

Master of Business Administration - Entrepreneurial Leadership

William Wood’s University

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PETE CHAPMAN