Overview
Work History
Education
Skills
Certification
Timeline
Generic

Perrick Long In Fong

Macao

Overview

5
5
years of professional experience
1
1
Certification

Work History

Care Taking for Family Member

/
10.2023 - 01.2025

Concierge Supervisor - Preopening

Andaz Macau
07.2023 - 09.2023
  • Responsible for training to bell, door and concierge helpdesk for daily operations SOPs
  • Overseeing the entire concierge daily operations and report to the assistant manager of concierge
  • Provide hands-on Forbes training to the entire concierge team members

F&B Manager in Training

Four Seasons Hotel Macau
04.2023 - 05.2023

Senior Concierge/Concierge Supervisor

Wynn Macau
Macau
07.2021 - 02.2023
  • In additional to my previous responsibilities, I act as the concierge team leader which directly report to the Director of Guest Services and Director of Front Office
  • As a role model, facilitates monthly training and coaching
  • Handling conflicts and complains in professional manners
  • Bringing training more alive, cultivated events as fine dining restaurant tour, dining experiences, macau local tour for Junior team members

Concierge/ Front Desk Agent - Front Office

Wynn Macau
Macau
05.2020 - 06.2021
  • Carried out both Front Office and Concierge services to all guests
  • Offers Check in/ out service
  • Offers services as limousine arrangements, courier service, floral orders, flight & ferry ticket purchasing by request of guest
  • Makes reservations for restaurants, spa, entertainment by guest request
  • Offer tailored and customized recommendations of sightseeing, dining, entertainment or shopping etc, according to guest request
  • Conducts pre-arrival and courtesy calls to VIP guests, prearrange special requests and accommodations in advance
  • Scheduled deliveries of various items including flowers and gifts and made guest reservations for spa services and dining.
  • Facilitate weekly highlight and concierge bible which includes the latest update of in-city events, new openings hotels and restaurants, travel/ immigration policies and brief the Concierge and Front Office team.
  • Proactively offer anticipatory services to guests as promoting the brand core value - "Only people make people happy"
  • Weekly Forbes Training - Roleplay with Director of Guest Services and Director of Front Office
  • Conducts on-counter training programs - buddy with new hires and interns
  • Handling Packages and deliveries for Top Executives

Education

Bachelor of Arts - Media And Communication Studies

University Of Washington
Washington, USA
2019

Associate of Arts - Psychology

Cascadia Community College
Washington, USA
2017

High School -

Benjamin Britten High School
Lowestoft, United Kingdom
2014

Secondary School -

Instituto Salesiano
Macau, China
2012

Skills

  • Bilingual: Fluent in English and Chinese (Mandarin & Cantonese)
  • Strong Customer Service Skills and Forbes Standards
  • VIPs Handlings
  • Complains and Conflicts Handlings
  • Training and Coaching
  • Proficient in Opera - Hospitality
  • Proficient in Microsoft Office

Certification

  • WSET Award in Wines - Level 3 - Pass with Merit
  • WSET Award in Wines - Level 2 - Pass with Distinction
  • WSET Award in Spirit & Sake - Level 1
  • WSET Award in Sake - Level

Timeline

Care Taking for Family Member

/
10.2023 - 01.2025

Concierge Supervisor - Preopening

Andaz Macau
07.2023 - 09.2023

F&B Manager in Training

Four Seasons Hotel Macau
04.2023 - 05.2023

Senior Concierge/Concierge Supervisor

Wynn Macau
07.2021 - 02.2023

Concierge/ Front Desk Agent - Front Office

Wynn Macau
05.2020 - 06.2021

Bachelor of Arts - Media And Communication Studies

University Of Washington

Associate of Arts - Psychology

Cascadia Community College

High School -

Benjamin Britten High School

Secondary School -

Instituto Salesiano

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Perrick Long In Fong