Summary
Overview
Work History
Education
Skills
Timeline
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Penny Brockman

St Louis

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.

Overview

7
7
years of professional experience

Work History

Assistant

Ardmore Finance
St Louis
12.2020 - 06.2025
  • Developed positive relationships with internal customers through effective communication techniques.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Organized and maintained filing systems for documents and records.
  • Greeted visitors, clients and guests in a professional manner.
  • Answered incoming calls and directed them to appropriate personnel or departments.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained front desk to provide positive first impression.
  • Greeted guests and vendors to assist in navigating space.
  • Participated in credit and collections activities.

Associate

DIRT CHEAP CIGARETTES
Saint Louis
09.2018 - 11.2020
  • Verified prices on items using price lists or scanners.
  • Adhered to all safety regulations for handling money and other items.
  • Greeted customers in a friendly and professional manner.
  • Maintained cleanliness of checkout areas throughout shift.
  • Provided exceptional customer service while maintaining a positive attitude.
  • Checked expiration dates on products before selling them to customers.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Provided assistance with bagging items for customers who requested it.
  • Monitored stock levels and informed supervisor when additional supplies were needed.
  • Followed up with customers after purchases to ensure satisfaction.
  • Stocked shelves with merchandise when needed.
  • Balanced the register at the end of each shift.
  • Performed opening and closing duties such as counting money, reconciling tills.
  • Processed payments by accepting cash, credit cards, and checks.
  • Organized goods on shelves according to pre-determined layouts.
  • Helped with purchases and signed customers up for rewards program.

Education

GED -

SOUTHWEST HIGH SCHOOL
S. KINGSHIGHWAY
06-1971

Skills

  • Customer service
  • Inventory management
  • Problem-solving
  • Team collaboration
  • Conflict resolution
  • Dependable and responsible

Timeline

Assistant

Ardmore Finance
12.2020 - 06.2025

Associate

DIRT CHEAP CIGARETTES
09.2018 - 11.2020

GED -

SOUTHWEST HIGH SCHOOL

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Penny Brockman