Peggy Allen
Human Service/Office Administration
Columbia
Summary
Dynamic Patient Service Representative with a proven track record at University of Missouri Healthcare System, enhancing patient experience through efficient appointment scheduling and meticulous data management. Skilled in electronic health records and adept in verbal communication, I excel at fostering positive interactions while ensuring compliance with HIPAA regulations.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
University of Missouri Healthcare System
06.2024 - Current
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
Family Success Coach
Central Missouri Community Action
01.2023 - 06.2024
- Assisted clients in the areas of; basic computer competency, adult literacy, insurance enrollment, and family parenting classes.
- Enhanced client success by developing personalized coaching strategies and setting achievable goals.
- Evaluated client needs through comprehensive assessments, tailoring coaching sessions accordingly for maximum impact.
- Maintained detailed records of all client meetings, progress updates, and goals achieved for ongoing analysis of program effectiveness.
Benefit Program Specialist
State of Missouri Family Support Division
01.2013 - 01.2023
- Managed complex benefits administration tasks, ensuring timely and accurate processing of claims and enrollments for SNAP,Medicaid,TANF and childcare assistance programs..
- Managed customers' database accounts by performing customer verifications and processing benefit enrollments.
- Maintained compliance with federal and state regulations, successfully passing all audits related to public assistance recipients
- Worked closely with benefits providers to resolve eligibility errors.
Education
Bachelor of Science - Human Services Management
University of Phoenix
Phoenix, AZ06-2012
Skills
Data entry proficiency
Verbal and written communication
Reception management
Insurance verifying
Electronic health records
Bookkeeping support
Medical billing
Medical insurance
Timeline
Patient Service Representative
University of Missouri Healthcare System
06.2024 - Current
Family Success Coach
Central Missouri Community Action
01.2023 - 06.2024
Benefit Program Specialist
State of Missouri Family Support Division
01.2013 - 01.2023
Bachelor of Science - Human Services Management
University of Phoenix