Summary
Work History
Education
Skills
Timeline
Generic

Paulene Baldon

Branson

Summary

Dynamic customer service professional with a strong work ethic and exceptional guest engagement skills. Proven success at Total Wine and More in enhancing customer satisfaction through effective issue resolution. Experienced in cash handling and operating POS systems, consistently delivering high-quality service in fast-paced environments.

Work History

Server

Mitsu Neko
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Representative

Total Wine and More
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.

Cashier

Auntie Anne's Pretzels
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Cruiseline Operation And Hotel Services - Hospitality Management

Lyceum of The Philippines University
Philippines
04.2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Server

Mitsu Neko

Customer Representative

Total Wine and More

Cashier

Auntie Anne's Pretzels

Cruiseline Operation And Hotel Services - Hospitality Management

Lyceum of The Philippines University
Paulene Baldon