Paula Mahoney
Liberty
Summary
Dedicated NRCMA with a strong track record at Clay Platte Family Medicine Clinic, specializing in compassionate patient care and efficient laboratory procedures. Recognized for exceptional customer service and outstanding verbal communication skills, effectively managed patient flow while maintaining accurate electronic health records. Achieved high patient satisfaction and streamlined operations through attention to detail and proactive problem-solving.
Overview
22
22
years of professional experience
1
1
Certification
Work History
NRCMA
Clay Platte Family Medicine Clinic
5501 NW 62nd Street
10.2023 - Current
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Registered new patients into practice management software program accurately entering demographic information.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Provided assistance to medical staff in performing minor surgical procedures.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Responded to patient callbacks and phone-in prescription refill requests.
- Prepared treatment rooms for patient examinations.
- Organized patient charts before each day's clinic sessions began.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients about medications, procedures and physician's instructions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Explained treatment procedures and physicians' instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Incorporated outside records into charts and EHR.
- Changed dressings on wounds to prevent infection and check for healing.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Scheduled appointments for patients via phone and in person.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Documented notes during patient visits.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Cleaned and maintained medical equipment following procedures and standards.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
NRCMA
Barry Pointe Family Care
Kansas City
06.2019 - 10.2023
- Completed day-to-day duties accurately and efficiently.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Recognized by management for providing exceptional customer service.
NRCMA
Cornerstone Family Care
North Kansas City
02.2003 - 06.2019
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Medical Assistant - NRCMA
Concorde Career College
Kansas City, MO11-2002
Skills
- Compassionate Patient Care
- Laboratory procedures
- Electronic health records
- Medical terminology
- Clinical Diagnostic Testing
- Appointment scheduling
- Strong Verbal Communication Skills
- Team collaboration
- Detail-Oriented Data Management
- Attentive Listening
- Communication
- Teamwork and collaboration
Certification
- NRCMA
- CPR
- AED
References
References available upon request.
Timeline
NRCMA
Clay Platte Family Medicine Clinic
10.2023 - Current
NRCMA
Barry Pointe Family Care
06.2019 - 10.2023
NRCMA
Cornerstone Family Care
02.2003 - 06.2019
- NRCMA
- CPR
- AED
Medical Assistant - NRCMA
Concorde Career College
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