PAUL OLIZIA
Customer Service Specialist
Kansas City,MO
Summary
Exceptional customer service is delivered through a blend of empathy, efficiency, and clear communication, ensuring customer concerns are addressed and positive outcomes are achieved.
Overview
11
11
years of professional experience
2032
2032
years of post-secondary education
Work History
Account Servicing Representative
UGA
Kansas City, Missouri
04.2023 - Current
- Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
- Advised clients on best practices for managing their accounts receivable portfolio to minimize future delinquencies effectively.
- Collaborated with cross-functional teams to develop comprehensive solutions addressing complex account issues that led to successful recoveries.
- Used skip tracing and other techniques to locate debtors.
- Managed a high-volume caseload of delinquent accounts while maintaining detailed notes on all communications for future reference or legal proceedings if necessary.
Logistics
UNIQLO
Orlando, FL
03.2016 - 01.2023
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Senior Technician
Valvoline
Kansas City, Missouri
07.2014 - 05.2016
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
HS Diploma -
Chancery High School
05.2001 - 01.2014
Certificate of Completion - Hospitality and Tourism Management
FLORIDA ATLANTIC UNIVERSITY
Skills
- Product knowledge
- Exceptional Leadership Abilities
Client relationship building
Strategic direction
Industry awareness
Systems and software expertise
Timeline
Account Servicing Representative
UGA
04.2023 - Current
Logistics
UNIQLO
03.2016 - 01.2023
Senior Technician
Valvoline
07.2014 - 05.2016
HS Diploma -
Chancery High School
05.2001 - 01.2014
Certificate of Completion - Hospitality and Tourism Management
FLORIDA ATLANTIC UNIVERSITY
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