Looking for opportunities in a role that will continue as a career. Using previous experience as and asset, while eager to learn and apply new skills.
Overview
24
24
years of professional experience
Work History
Business Operations Analyst
US Bank
11.2016 - Current
Responsible for performing the activities required to provide support to Mortgage personnel for operational issues and inquiries
Analyzes, develops, recommends, and communicates policies and procedures affecting the Mortgage business line
Interfaces with other internal departments and vendors to help ensure operational soundness and system compatibility
Provides overall problem resolution for operational and system issues
Group Leader
Adroit Consulting for General Motors
05.2015 - 05.2016
Supervise production operators in paint production facility
Assure permanent safety, quality and improvement of the production line
Complies with the terms of Local and National Labor agreements
Deliver multiples short and long-term solutions designed to manage the change processes and meet business targets.
Loan Analyst
Randstad. for Bank of America
05.2013 - 02.2014
Responsible for starting and finishing mortgage insurance claims on foreclosed loans following company specific requirements
Obtain and review all original and service documents in support of claim
Analyze documents for claim based on MICO (mortgage insurance company) and federal guidelines.
Production Supervisor
Magna Steyr at Toledo Paint Facility
09.2007 - 02.2011
Supervised up to 25 hourly (United Auto Workers) during paint production for Chrysler’s Jeep Wrangler
Responsibilities included; manpower allocation for on time start up, training of new employees and ongoing updates for existing employees, reporting accurate time sheets, ensuring safety requirements training and procedures are met, and discipline of employees following Human Resource
Managed daily production operations and through put (vehicles per hour) while maintaining quality standards and development of production personal
Served as direct contact for vendors and suppliers in order to be familiar with any changes in material, ensured accurate line inventory which provided uninterrupted shift production and down time.
Accounting Clerk
Ajilon Financial
06.2005 - 05.2007
Ensured that process control was in accordance with FDICA, GAAP and Audit/Compliance procedures and guidelines
Utilized basic process control elements, record documentation, and data collection
Collected data and trend chart generation to accurately resolve issues within the accounting systems
Identified and documented the problem recording all pertinent information
Created resolution to issues with a permanent corrective action
Verified analysis of customer’s cash balances to ensure proper representation on the balance sheet and income statement for guaranteed customer satisfaction.
Lead Processor (correspondent channel)
Citi Mortgage
08.2000 - 08.2004
Purchased loans with accurate wire transfers, including many areas of the correspondent channel and quality assurance programs
Assessed borrower’s information against system data and tracked trend information
Accounted for all document’s legality and determined accurate figures for accurate dollar amounts
Worked with correspondents on identifying cases of incorrect purchases and resolved any issues through standardized training processes
Utilized a “read across” approach to ensure that any similar areas of possible concern were also reviewed to eliminate similar problems in other areas.
Education
Associates of Arts -
St. Charles Community College
01.2013
Skills
Business Analysis
Problem-Solving
Multitasking Abilities
Analytical Skills
Analytical Thinking
Proficient in Microsoft Excel
Access
Outlook
Word
10 key
References
Richard A. Merritt, 314.209.6109, Richard.Merritt@usbank.com, Operations Manager
Timeline
Business Operations Analyst
US Bank
11.2016 - Current
Group Leader
Adroit Consulting for General Motors
05.2015 - 05.2016
Loan Analyst
Randstad. for Bank of America
05.2013 - 02.2014
Production Supervisor
Magna Steyr at Toledo Paint Facility
09.2007 - 02.2011
Accounting Clerk
Ajilon Financial
06.2005 - 05.2007
Lead Processor (correspondent channel)
Citi Mortgage
08.2000 - 08.2004
Associates of Arts -
St. Charles Community College
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