Paul Fugiero
Springfield
Summary
Versatile professional with a proven track record in customer service and problem resolution, honed at T-Mobile and through extensive military experience. Skilled in tactical communications and fostering positive relationships, I excel in high-pressure environments, demonstrating exceptional decision-making and situational awareness. Achieved significant efficiency improvements and financial growth in leadership roles.
Overview
19
19
years of professional experience
Work History
Customer Care Representative
T-Mobile
10.2020 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
Owner
Reflections Auto Detailing LLC
05.2016 - 06.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Combat Engineer (12B)
US Army
07.2006 - 11.2009
- Deployed to Iraq from Nov 2007 to Feb 2009.
- Participated in joint training exercises with foreign military forces, fostering international relationships and collaboration.
- Conducted regular risk assessments to identify potential hazards before they escalated into larger issues.
- Enhanced team efficiency by streamlining communication and coordination in high-pressure situations.
- Trained in use of tear gas, passive ordnance, and explosives.
- Trained in small arms, anti-armor and indirect fire weapons.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Personal security detachment for OIC consisting of convoys, event security, and various other missions outside the wire.
Education
GED -
Sparta High School
Sparta, MO07.2006
Skills
- Problem Resolution
- Tactical communications
- Demolitions Expertise
- Small Arms Proficiency
- Situational Awareness
- Weapons Handling
- Decision-Making under stress
Timeline
Customer Care Representative
T-Mobile
10.2020 - Current
Owner
Reflections Auto Detailing LLC
05.2016 - 06.2020
Combat Engineer (12B)
US Army
07.2006 - 11.2009
GED -
Sparta High School
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