Paul Cooper
Raymore
Summary
Cannabis retail professional with 3+ years of progressive leadership experience in dispensary and specialty retail environments. Strong knowledge of Missouri compliance regulations, inventory control, and high-volume POS operations. Recognized for achieving 98% customer satisfaction while supporting team training and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Budtender
Key Cannabis
Belton
04.2024 - Current
- Deliver compliant medical and recreational cannabis education in a fast-paced environment.
- Maintained accuracy in POS transactions, cash handling, and inventory management to ensure seamless operations.
- Collected and analyzed customer feedback to improve service quality.
- Support onboarding and peer training initiatives.
Budtender
Greenlight Dispensary
Kansas City
01.2023 - 02.2024
- Guided customers in selecting products based on individual needs and preferences.
- Managed high-volume transactions while fostering positive customer relationships.
- Monitored and enforced adherence to Missouri cannabis regulations to ensure operational integrity.
Assistant Manager
Smoketokz
Kansas City
02.2022 - 02.2023
- Streamlined daily store operations, managed inventory control, and supervised staff to enhance overall efficiency.
- Resolved customer issues and facilitated team training to enhance service quality.
- Educated customers on cannabis accessories and related products to improve product knowledge and satisfaction.
Team Cashier Lead
Academy Sports + Outdoors
Olathe
12.2021 - 02.2022
- Managed front-end operations, supervised cashiers, and resolved customer service issues to enhance customer satisfaction.
- Facilitated employee training and ensured operational compliance to uphold service standards.
- Supervised daily cashier operations and ensured efficient customer service.
- Trained new cashiers on register procedures and company policies.
- Managed cash drawer accuracy and resolved discrepancies promptly.
Admissions Team Lead
KC Pet Project
Kansas City
12.2020 - 09.2021
- Coordinated intake operations and adoption support services to ensure seamless client experience.
- Maintained accurate records and facilitated effective communication with customers to enhance service delivery.
- Led team in daily operations at local animal shelter.
- Coordinated volunteer schedules to optimize staffing and resource allocation.
- Trained new staff on shelter protocols and animal care standards.
Skills
- Cannabis Compliance
- Product knowledge
- Sales
- Customer Service
- POS Systems
- Inventory Management
- Cash Handling
- Quality Assurance
- Data Entry
- Microsoft Office
- Technology operations
- Scheduling
- Team Leadership
- Staff Training
Certification
- Certified Medical Marijuana Agent, 02/01/26
- Medical Marijuana Agent License, 2023-2025
- Food Handler Certification
- Valid Driver’s License
Timeline
Budtender
Key Cannabis
04.2024 - Current
Budtender
Greenlight Dispensary
01.2023 - 02.2024
Assistant Manager
Smoketokz
02.2022 - 02.2023
Team Cashier Lead
Academy Sports + Outdoors
12.2021 - 02.2022
Admissions Team Lead
KC Pet Project
12.2020 - 09.2021