Patrick O'Driscoll
Elsberry
Summary
Dynamic Senior Support Technician at Edward Jones with expertise in technical troubleshooting and network security. Proven track record in enhancing system uptime and delivering exceptional customer support. Adept at diagnosing complex issues and fostering strong client relationships, ensuring satisfaction and loyalty. Committed to continuous improvement and innovative solutions in technology.
Overview
24
24
years of professional experience
Work History
Senior Support Technician
Edward Jones
St Louis
03.2019 - 06.2025
- Diagnosed complex technical problems using advanced diagnostic techniques.
- Assisted with installation, configuration, and maintenance of computer systems.
- Investigated reports of suspicious activities within the internal network environment.
- Provided technical support and troubleshooting for hardware and software issues.
- Performed regular system updates to ensure maximum uptime availability.
- Provided remote desktop support as needed by customers in different locations.
- Served as first point of contact for incoming technical service calls and emails.
Software Sales Engineer
Plazsale Software
Manchester
06.2016 - 04.2019
- Participated in trade shows to promote company products and services.
- Investigated customer complaints related to product performance or quality issues.
- Collaborated with sales teams to develop customized solutions for client needs.
- Evaluated customer feedback in order to identify areas of improvement for products and services.
- Analyzed customer feedback to identify areas of improvement in products or services offered.
- Developed and delivered technical presentations to prospects, customers, and internal teams.
- Assisted field service personnel in resolving complex problems encountered by customers.
- Generated leads through cold calling prospective clients as well as networking activities.
- Provided product demonstrations to potential customers in order to showcase features and benefits.
- Created sales proposals for new and existing clients based on their individual needs.
Sales Engineer
Centurion Techologies
Fenton
12.2003 - 06.2016
- Created sales proposals for new and existing clients based on their individual needs.
- Responded promptly to customer inquiries regarding product specifications, pricing, availability.
- Developed and delivered technical presentations to prospects, customers, and internal teams.
- Served as a liaison between engineering staff and sales team members throughout the development process.
Recruiter Manager
Choice Personnel
Hazelwood
10.2001 - 11.2003
- Scheduled onsite interviews with hiring managers.
- Conducted initial phone interviews to assess applicant qualifications.
- Reviewed applications, conducted in-person interviews, and administered tests to evaluate applicants' skills.
- Participated in job fairs and other recruitment events to promote the organization's brand as an employer of choice.
- Created job postings for open positions on various job boards and websites.
- Assisted in the development of onboarding processes for new hires.
- Maintained up-to-date knowledge of industry trends related to recruiting methods and technologies.
Education
Master of Arts - Education
University of Missouri, Saint Louis
St Louis, MO01-1993
Master of Arts - Directing
Lindenwood University
Saint Charles, MO05-1988
Bachelor of Arts - Performing Arts
Marymount College of Kansas
Salina, KS05-1985
Skills
- Technical troubleshooting
- Remote support
- System maintenance
- Network security
- Software installation
- Customer support
- Candidate sourcing
- Interview coordination
- Job posting
- Applicant tracking
- Training development
- Student engagement
- Literacy development
- Academic advising
- Virtual classroom tools
- Functional behavior assessments
References
References available upon request.
Timeline
Senior Support Technician
Edward Jones
03.2019 - 06.2025
Software Sales Engineer
Plazsale Software
06.2016 - 04.2019
Sales Engineer
Centurion Techologies
12.2003 - 06.2016
Recruiter Manager
Choice Personnel
10.2001 - 11.2003
Master of Arts - Education
University of Missouri, Saint Louis
Master of Arts - Directing
Lindenwood University
Bachelor of Arts - Performing Arts
Marymount College of Kansas
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