Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Patrick McKenna

St. Louis

Summary

Dynamic leader with a proven track record at Club Fitness, adept in sales management and fostering team leadership. Excelled in optimizing operations and enhancing customer service, leading to significant market expansion and profitability. Skilled in utilizing data-driven decision-making and problem-solving abilities to achieve strategic goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

PT Market Director

Club Fitness
06.2024 - Current
  • Streamlined internal processes for increased efficiency within the marketing department, resulting in improved productivity levels.
  • Expanded market presence by establishing and maintaining key partnerships within the industry.
  • Leveraged data-driven insights to optimize pricing strategies, resulting in increased profitability.
  • Developed comprehensive training programs for new hires, ensuring a skilled workforce capable of achieving business objectives.
  • Strengthened brand reputation through consistent messaging and adherence to company values.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Area Leader

Club Fitness
10.2023 - 06.2024
  • Led training initiatives for new hires, contributing to their rapid integration into the team environment.
  • Continually assessed risks associated with business operations, taking proactive measures to mitigate potential impact on company goals.
  • Fostered an inclusive work culture where diverse perspectives were valued, promoting greater innovation among team members.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
  • Promoted branch profitability and sales goal achievement by establishing rigorous daily, weekly and monthly targets.
  • Achieved increased productivity by establishing effective communication channels within the team.
  • Evaluated employee performance, providing actionable feedback and opportunities for growth.

General Manager

Club Fitness
07.2023 - 10.2023


  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

General Manager

Xist Fitness
05.2014 - 07.2023


  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Director of Personal Training

Xist Fitness
01.2013 - 05.2014
  • Increased client satisfaction by developing personalized fitness plans tailored to individual needs and goals.
  • Created and submitted daily productivity reports.
  • Conducted regular performance evaluations for personal trainers, identifying areas for improvement and providing targeted coaching.
  • Set monthly goals and quotas.

Personal Trainer

South County YMCA
05.2007 - 01.2013
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.

Education

Bachelor of Science - Exercise Science

Missouri Baptist University
St. Louis, MO
01-2012

High School Diploma -

Lindbergh High School
St Louis, MO
05-2007

Skills

  • Sales management
  • Customer service
  • Presentations and public speaking
  • Problem-solving abilities
  • Closing techniques
  • Team leadership
  • Presentation skills
  • Team motivation
  • Decision-making
  • Team building

Accomplishments

  • Supervised team of 150+ staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 20 in the development of systems, procedures and processes.

Certification

  • CPR/AED Certification
  • First Aid Certification
  • AFFA Personal Training Certification

Timeline

PT Market Director

Club Fitness
06.2024 - Current

Area Leader

Club Fitness
10.2023 - 06.2024

General Manager

Club Fitness
07.2023 - 10.2023

General Manager

Xist Fitness
05.2014 - 07.2023

Director of Personal Training

Xist Fitness
01.2013 - 05.2014

Personal Trainer

South County YMCA
05.2007 - 01.2013

Bachelor of Science - Exercise Science

Missouri Baptist University

High School Diploma -

Lindbergh High School

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Patrick McKenna