Patricia Turner
Byrnes Mill
Summary
Dynamic Store General Manager with a proven track record at Advanced Auto Parts, excelling in inventory management and customer service. Enhanced team performance through effective training programs and reduced operational costs by implementing strategic initiatives. Recognized for fostering a positive work culture and driving sales through engaging store displays and exceptional service.
Overview
11
11
years of professional experience
Work History
Store General Manager
Advanced Auto PartsL
St Louis, MO
07.2022 - 02.2025
- Oversaw daily operations, ensuring efficient workflow and optimal staffing levels.
- Managed inventory control processes to minimize stock discrepancies and enhance product availability.
- Developed training programs for new employees, improving onboarding efficiency and team performance.
- Implemented cost-saving initiatives that streamlined operations and reduced overhead expenses.
- Analyzed sales data to identify trends, driving targeted marketing strategies and promotional efforts.
- Fostered a customer-centric environment, enhancing service quality and boosting customer satisfaction ratings.
- Oversaw visual merchandising efforts to create an appealing store atmosphere that drove customer engagement and increased sales conversions.
- Reduced shrinkage rates through diligent loss prevention efforts such as enhanced security measures, employee training programs on theft awareness and prevention.
- Enhanced overall brand reputation by consistently delivering exceptional customer service experiences, maintaining a clean and inviting store environment, and upholding company values in daily operations.
Warehouse Forklift Operator
SEMCO Plastic Company
St Louis, MO
03.2020 - 07.2022
- Operated forklifts to transport goods efficiently within warehouse environment.
- Conducted routine inspections and maintenance on equipment to ensure optimal performance.
- Collaborated with team members to streamline loading and unloading processes, enhancing workflow.
- Maintained accurate inventory records using warehouse management system software.
- Implemented best practices for safe material handling, reducing risk of accidents and injuries.
- Assisted in training new operators on safety protocols and equipment operation standards.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
Assistant Store Manager
Dollar General
House Springs, MO
04.2014 - 09.2020
- Coordinated daily operations, ensuring efficient workflow and team productivity.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Trained and developed staff on customer service protocols and product knowledge.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Oversaw visual merchandising standards, maintaining appealing in-store displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
Associate of Science - Education
Jefferson College
Hillsboro, MO05-2009
Skills
- Store operations
- Employee scheduling
- Merchandise planning
- Customer service
- Multitasking and organization
- Friendly and positive
- Team leadership
- Retail inventory management
- Flexible schedule
- Store displays
- Store opening and closing
- Accurate money handling
Accomplishments
- Exceeded monthly store sales goals 12 months in a row.
Timeline
Store General Manager
Advanced Auto PartsL
07.2022 - 02.2025
Warehouse Forklift Operator
SEMCO Plastic Company
03.2020 - 07.2022
Assistant Store Manager
Dollar General
04.2014 - 09.2020
Associate of Science - Education
Jefferson College