Patricia Roy
St Louis
Summary
Dynamic professional with a proven track record at Washington University School of Medicine, excelling in customer service and teamwork. Recognized for enhancing office efficiency and fostering a collaborative environment. Adaptable and detail-oriented, I effectively resolved guest inquiries while maintaining organized operations, demonstrating strong problem-solving skills and a commitment to excellence.
Overview
11
11
years of professional experience
Work History
PreCertifi
Washington University School of Medicine
06.2017 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Front Desk Receptionist
Washington University School of Medicine
05.2011 - 06.2017
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated appointments and meetings, optimizing receptionist workflow and enhancing office efficiency.
- Maintained accurate records of guest interactions, improving data management systems for better retrieval.
- Trained new staff on front desk procedures, fostering a collaborative team environment and knowledge sharing.
- Resolved guest inquiries and complaints promptly, enhancing customer satisfaction through effective communication skills.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Associate of Science - Legal Studies
St Louis Community College At Meramec
St Louis Mo05-1991
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Timeline
PreCertifi
Washington University School of Medicine
06.2017 - 07.2022
Front Desk Receptionist
Washington University School of Medicine
05.2011 - 06.2017
Associate of Science - Legal Studies
St Louis Community College At Meramec