Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Roy

St Louis

Summary

Dynamic professional with a proven track record at Washington University School of Medicine, excelling in customer service and teamwork. Recognized for enhancing office efficiency and fostering a collaborative environment. Adaptable and detail-oriented, I effectively resolved guest inquiries while maintaining organized operations, demonstrating strong problem-solving skills and a commitment to excellence.

Overview

11
11
years of professional experience

Work History

PreCertifi

Washington University School of Medicine
06.2017 - 07.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Front Desk Receptionist

Washington University School of Medicine
05.2011 - 06.2017
  • Managed front desk operations, ensuring smooth guest check-in and check-out processes.
  • Coordinated appointments and meetings, optimizing receptionist workflow and enhancing office efficiency.
  • Maintained accurate records of guest interactions, improving data management systems for better retrieval.
  • Trained new staff on front desk procedures, fostering a collaborative team environment and knowledge sharing.
  • Resolved guest inquiries and complaints promptly, enhancing customer satisfaction through effective communication skills.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.

Education

Associate of Science - Legal Studies

St Louis Community College At Meramec
St Louis Mo
05-1991

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible

Timeline

PreCertifi

Washington University School of Medicine
06.2017 - 07.2022

Front Desk Receptionist

Washington University School of Medicine
05.2011 - 06.2017

Associate of Science - Legal Studies

St Louis Community College At Meramec
Patricia Roy