Dynamic professional with a proven track record at Washington University School of Medicine, excelling in customer service and teamwork. Recognized for enhancing office efficiency and fostering a collaborative environment. Adaptable and detail-oriented, I effectively resolved guest inquiries while maintaining organized operations, demonstrating strong problem-solving skills and a commitment to excellence.
Overview
11
11
years of professional experience
Work History
PreCertifi
Washington University School of Medicine
06.2017 - 07.2022
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Front Desk Receptionist
Washington University School of Medicine
05.2011 - 06.2017
Managed front desk operations, ensuring smooth guest check-in and check-out processes.
Coordinated appointments and meetings, optimizing receptionist workflow and enhancing office efficiency.
Maintained accurate records of guest interactions, improving data management systems for better retrieval.
Trained new staff on front desk procedures, fostering a collaborative team environment and knowledge sharing.
Resolved guest inquiries and complaints promptly, enhancing customer satisfaction through effective communication skills.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Office Coordinator, Division of Cardiothoracic Surgery at Washington University School of Medicine in St. Louis, MOOffice Coordinator, Division of Cardiothoracic Surgery at Washington University School of Medicine in St. Louis, MO
Doctoral Capstone Experience at Washington University School of Medicine - OT ProgramDoctoral Capstone Experience at Washington University School of Medicine - OT Program