Dedicated customer service representative with proven skills in complaint resolution, data entry, and maintaining customer records. Committed to enhancing customer satisfaction through effective problem-solving and communication.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Kohl Wholesale
Quincy
02.2024 - Current
Delivered customer service to resolve complaints, enhancing customer satisfaction and loyalty.
Documented customer interactions and transactions, supporting efficient follow-up and service continuity.
Collaborated with other departments to address complex issues, ensuring solutions aligned with customer expectations.
Receptionist
Wyoming Auto Group
Casper
09.2021 - 01.2024
Greeted and assisted customers, enhancing overall experience and satisfaction.
Answered phone calls, directing inquiries to appropriate personnel promptly.
Processed client payments efficiently, ensuring accurate transaction records.
Prepared and organized documents for meetings and presentations accurately.
Assisted administrative staff with various tasks throughout the office.
Performed data entry and administrative tasks, supporting departmental operations.