Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Robertson

Palmyra

Summary

Dedicated customer service representative with proven skills in complaint resolution, data entry, and maintaining customer records. Committed to enhancing customer satisfaction through effective problem-solving and communication.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Kohl Wholesale
Quincy
02.2024 - Current
  • Delivered customer service to resolve complaints, enhancing customer satisfaction and loyalty.
  • Documented customer interactions and transactions, supporting efficient follow-up and service continuity.
  • Collaborated with other departments to address complex issues, ensuring solutions aligned with customer expectations.

Receptionist

Wyoming Auto Group
Casper
09.2021 - 01.2024
  • Greeted and assisted customers, enhancing overall experience and satisfaction.
  • Answered phone calls, directing inquiries to appropriate personnel promptly.
  • Processed client payments efficiently, ensuring accurate transaction records.
  • Prepared and organized documents for meetings and presentations accurately.
  • Assisted administrative staff with various tasks throughout the office.
  • Performed data entry and administrative tasks, supporting departmental operations.

Education

GED -

Crowder College
Neosho, MO
10-2006

Skills

  • Customer service
  • Complaint resolution
  • Relationship management
  • Data entry
  • Record maintenance
  • Problem solving
  • Critical thinking
  • Communication skills

Timeline

Customer Service Representative

Kohl Wholesale
02.2024 - Current

Receptionist

Wyoming Auto Group
09.2021 - 01.2024

GED -

Crowder College
Patricia Robertson