Patricia Montes
Kansas City
Summary
Experienced Underwriter known for strong attention to detail and adherence to underwriting guidelines. Committed to maintaining high accuracy in policy issuance and enhancing client relationships through clear communication.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Underwriter
Forrest T Jones & Company
Kansas City
08.2017 - Current
- Maintain up-to-date knowledge of underwriting guidelines.
- Executed underwriting guidelines for issuing new and renewal policies, ensuring compliance and risk management.
- Processed endorsements, cancellations, and reinstatements to maintain accurate policy records and provide timely client service.
- Review policy documents for accuracy and completeness before submission.
- Engaged with clients to clarify coverage options and policy terms, enhancing understanding and satisfaction.
Customer Service Representative
Lockton Affinity LLC
Kansas City
07.2014 - 08.2017
- Assisted clients with inquiries regarding insurance products and services.
- Processed customer requests while maintaining accurate records to ensure efficient service delivery.
- Handled escalated issues to ensure timely resolution for client satisfaction.
- Educated customers on policy details and coverage options available.
- Utilized CRM tools to track interactions and proactively followed up on customer needs, enhancing overall service experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer issues with knowledgeable and friendly service, contributing to increased customer satisfaction.
Administrative Assistant
Faultless Starch - Bon Ami
Kansas City
09.2007 - 07.2014
- Managed office supplies and inventory for efficient operations.
- Coordinated scheduling and appointments for executive staff to optimize time management and ensure effective use of resources.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Scheduled appointments between clients and customers and internal staff members.
- Assisted in organizing company events and meetings to enhance team collaboration and strengthen client relationships.
- Maintained filing systems to streamline document retrieval and support efficient office operations.
- Responded to customer inquiries via phone and email promptly.
- Utilized office software to create reports and presentations efficiently.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
Policy Loan & Surrender Analyst
Transamerica Life Insurance Company
Kansas City
08.1997 - 09.2007
- Assessed customer needs to ensure timely and accurate service delivery.
- Coordinated loan documentation process for insured individuals, ensuring compliance and accuracy.
- Processed dividend option changes, dividend withdrawals and partial withdrawals.
- Executed policy cancellations, maintaining records and facilitating client communication.
- Calculated any taxable gain & completing tax abstracts.
Underwriting Assistant
Transamerica Life Insurance Company
Kansas City
08.1997 - 09.2007
- Reviewed policy documents for accuracy and completeness to ensure compliance and mitigate risk.
- Coordinated communication between clients, agents, and underwriting teams.
- Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.
- Reviewed applications for completeness and accuracy of information.
- Prepared routine correspondence for underwriting activities, including letters of acceptance or rejection, to facilitate timely communication with clients.
Processing Clerk
Transamerica Life Insurance Company
Kansas City
08.1997 - 09.2007
- Managed data entry and retrieval tasks using software systems to maintain accurate records.
- Updated customer profiles with new account details from received documents to enhance data accuracy.
- Trained new clerks on operational procedures to ensure compliance and efficiency.
Education
Some College (No Degree) - Business Administration
Penn Valley Community College
Kansas CitySkills
- Underwriting guidelines
- Document review
- Attention to detail
- Problem solving
- Time management
- Client communication
Certification
- Insurance Producer Property and Casualty -State of Missouri - 2025
Timeline
Underwriter
Forrest T Jones & Company
08.2017 - Current
Customer Service Representative
Lockton Affinity LLC
07.2014 - 08.2017
Administrative Assistant
Faultless Starch - Bon Ami
09.2007 - 07.2014
Policy Loan & Surrender Analyst
Transamerica Life Insurance Company
08.1997 - 09.2007
Underwriting Assistant
Transamerica Life Insurance Company
08.1997 - 09.2007
Processing Clerk
Transamerica Life Insurance Company
08.1997 - 09.2007
Some College (No Degree) - Business Administration
Penn Valley Community College