Patricia Kellin
Wentzville
Summary
Dynamic Medical Scheduler with a proven track record at Medical City Arlington, excelling in appointment coordination and patient scheduling. Demonstrated strong organizational skills while enhancing patient flow and reducing wait times. Committed to HIPAA compliance and maintaining patient confidentiality, ensuring a seamless experience for both patients and providers.
Overview
27
27
years of professional experience
Work History
Medical Scheduler
Medical City Arlington
Dallas Tx
01.2009 - 02.2026
- Scheduled appointments efficiently, optimizing provider availability and patient flow.
- Managed patient inquiries, providing accurate information regarding services and scheduling processes.
- Coordinated with healthcare providers to ensure timely communication of appointment changes.
- Maintained electronic health records, ensuring data accuracy and compliance with regulations.
- Assisted in streamlining scheduling processes, reducing wait times for patients during peak hours.
Customer Service Representative
PDS Associates
Dallas Tx
06.1999 - 2009
- Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
- Assisted in processing orders and managing returns to enhance customer satisfaction.
- Utilized CRM software to track interactions and maintain detailed customer records.
- Collaborated with team members to streamline communication processes within the department.
Education
High School Diploma - Basic Education
Normandy High School
St Louis, MO06.1977
Skills
- Appointment coordination
- Reception oversight
- HIPAA compliance
- Strong organization
- Patient confidentiality
- Patient scheduling
- Data entry
- Insurance verification
- Schedule management
Timeline
Medical Scheduler
Medical City Arlington
01.2009 - 02.2026
Customer Service Representative
PDS Associates
06.1999 - 2009
High School Diploma - Basic Education
Normandy High School