PATIENCE WEST
Springfield
Summary
Adept in staff management and problem-solving, I spearheaded initiatives at Finding the Family, elevating childcare and operational standards. My expertise in curriculum planning and emotional intelligence has fostered a nurturing environment for both staff and children, achieving significant improvements in parent communication and program assessment. Focused professional with experience in holistic learning, instructional programming, and lifelong learning. Frequently praised as efficient by peers, I can be relied upon to help your team achieve its goals. Diligent professional with proven knowledge of peer counseling, program development, and recruitment. Aiming to leverage my abilities to successfully fill the Youth Care Specialist role on your team.
Professional with experience in behavioral health care, prepared for this role. Skilled in patient care, crisis intervention, and therapeutic support with strong communication abilities. Focused on team collaboration and adaptability to changing needs. Reliable and results-driven, with commitment to improving patient outcomes and fostering supportive environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
KVC Missouri
06.2024 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Taught clients how to complete basic household chores and prepare food.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Learned specialized behavior approaches to implement behavioral strategies.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Counseled and mentored clients on substance use and life choices.
Director of Daycare
Kingdom Academy Kids
05.2023 - 06.2024
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Implemented ongoing professional development opportunities for staff members, improving overall quality of care provided at the facility.
- Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
- Coordinated special events such as holiday parties or field trips that enriched children''s experiences at the daycare center.
- Streamlined daycare operations through effective scheduling, staff management, and budget control.
- Reviewed and updated emergency preparedness procedures regularly to maintain a safe environment for children and staff members.
- Implemented continuous improvement initiatives based on feedback from parents, staff members, licensing agencies, or external consultants.
- Promoted a positive learning culture by modeling appropriate behavior management strategies for staff members to emulate.
- Recruited, selected and retained quality administrators, teachers and support staff.
- Established partnerships with local schools to facilitate smooth transitions for children entering kindergarten.
- Organized and engaged in recreational activities such as games and puzzles.
- Maintained a clean, organized, and welcoming environment for children to feel comfortable exploring their surroundings.
- Monitored child progress through regular assessments, adjusting care plans accordingly to address individual strengths and areas for improvement.
- Collaborated with community organizations to provide resources and support services for families in need.
- Managed the enrollment process for new families, ensuring that all necessary documentation was collected and properly maintained.
- Facilitated conflict resolution between parents or staff when necessary to maintain a harmonious atmosphere within the daycare center.
Office Assistant
Finding the Family
05.2023 - 06.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Contributed to significant reduction in operational costs by negotiating better rates with office supply vendors.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Improved accuracy of meeting minutes, capturing detailed notes and distributing them promptly to relevant stakeholders.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
Education
Associates - Leadership
James River College
Springfield, MOSkills
- Staff Management
- Adaptability and Flexibility
- Team Building
- Emotional Intelligence
- Behavior Management
- Conflict Resolution
- Marketing and Promotion
- First Aid and CPR
- Organizational Skills
- Curriculum Planning
- Parent Communication
- Budgeting and Finance
- Employee Training
- Problem-Solving
- Computer Literacy
- Multitasking Abilities
- Program Evaluation
- Decision-Making
- Program assessment
- Self Motivation
- Excellent Communication
- Written Communication
- Attention to Detail
- Effective Communication
- Problem-solving aptitude
- Relationship Building
- Analytical Skills
- Problem-solving abilities
- Task Prioritization
- Goal Setting
- Critical Thinking
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Mental health support
- Client transportation
- Crisis handling
- Conflict resolution
- Multicultural competence
- Patient assessment
- Medication administration
- Progress monitoring
- Self-care practices
- Crisis intervention
- Incident reporting
- Safety management
Certification
- CPR Certified
- SMC Certified
Timeline
Behavioral Health Technician
KVC Missouri
06.2024 - Current
Director of Daycare
Kingdom Academy Kids
05.2023 - 06.2024
Office Assistant
Finding the Family
05.2023 - 06.2024
Associates - Leadership
James River College
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