Patience Lindhardt
Blue Springs
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Desk Lead
Home Depot
06.2020 - Current
- Utilized strong interpersonal skills to build relationships with customers and colleagues, creating an environment of trust and collaboration.
- Implemented best practices for incident resolution to ensure maximum efficiency of the Service Desk team.
- Analyzed data from multiple sources such as ticketing systems, call logs and customer feedback surveys in order to identify trends or patterns in customer inquiries or complaints.
- Trained new employees on Service Desk processes and procedures, providing ongoing support as needed.
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to team members.
Bartender
Whiskey Tango Foxtrot
04.2025 - 01.2026
- Curates craft cocktails with style and expertise
- Creates fun and lively neighborhood vibes for restaurant
- Maintains positive and bright in stressful situations
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Yardhouse, Denver
08.2024 - 03.2025
- Works well under pressure in a high volume environment
- Accurately and securely handled customer payments, pooled cash tips, and bar payment drawer
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
Server Bartender
Saltgrass Steakhouse, Westminster
11.2023 - 08.2024
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Demonstrated ability to maintain customer happiness talking to bar guests while multitasking. Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Server Trainer and Bartender
Texas Roadhouse, Austin
08.2022 - 10.2023
- Server for 3 months before becoming a server trainer
- Employee of the month Sept 2023
- Mentored new employees by providing guidance on proper etiquette when interacting with customers.
- Served as positive role model and mentor for restaurant waitstaff.
- Demonstrated a deep knowledge of restaurant operations, menu items, pricing, and customer service techniques.
Education
Business Management - Business Management
University of Central Missouri
Warrensburg12.2021
Skills
Calm and focused in a fast pace environment
Positive team player attitude
Eloquent with customers
Professionalism in the workplace
Menu Knowledge
Certification
Tips
Timeline
Tips
04-2026
Bartender
Whiskey Tango Foxtrot
04.2025 - 01.2026
Bartender
Yardhouse, Denver
08.2024 - 03.2025
Server Bartender
Saltgrass Steakhouse, Westminster
11.2023 - 08.2024
Server Trainer and Bartender
Texas Roadhouse, Austin
08.2022 - 10.2023
Service Desk Lead
Home Depot
06.2020 - Current
Business Management - Business Management
University of Central Missouri