Summary
Overview
Work History
Education
Skills
Timeline
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Parrish Munro

Liberty

Summary

Dynamic and results-driven professional with a strong background in customer service and team management. Proven ability to enhance team performance through effective training and conflict resolution. Recognized for fostering a collaborative work environment, ensuring reliability and punctuality in all tasks.

Overview

2
2
years of professional experience

Work History

Commercial Cleaner Manager

Kohen Cleaning Services
01.2023 - 07.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established team priorities, maintained schedules and monitored performance.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Maintained clean environments across various industries including offices, retail spaces, and warehouses.
  • Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
  • Adhered to company policies for appearance, thoroughness, and facility security.

Crew Member

McDonald's
09.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked front counter, drive-thru and other areas.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Education

Academic

Central Mountain High School
Mill Hall, PA
06-2023

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Reliability and punctuality
  • Customer relations
  • Team Training
  • Attention to detail
  • Self-motivation and initiative

Timeline

Crew Member

McDonald's
09.2023 - 01.2024

Commercial Cleaner Manager

Kohen Cleaning Services
01.2023 - 07.2025

Academic

Central Mountain High School

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Parrish Munro