Passion Santiago
Kansas City
Summary
Goal-oriented and results-driven professional seeking a challenging position in marketing, sales, customer service, or other areas of business. With a passion for continuous learning, I believe that knowledge is power and strive to use my expertise to drive success.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
Customer Care Executive
Quench
10.2023 - 08.2024
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Maintained and managed customer files and databases.
Customer Care Representative
Lowes Home Improvment
01.2023 - 06.2023
- Responded to customer needs through competent customer service and prompt problem-solving
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
River Side Health
02.2021 - 05.2022
- Opened and maintained customer accounts, processed financial transactions and resolved product or service issues in a timely and efficient manner
- Analyzed customer data and provided recommendations for potential products or services to management
- Contributed to the team's success by collaborating with colleagues to achieve targets and accomplish related results
- Advised clients on health insurance options and coverage plans.
- Collaborated with healthcare providers to ensure seamless service delivery.
- Managed client records using insurance management software for accurate documentation.
Customer Service Representative/Call Center
Hulu
04.2017 - 09.2020
- Conducted daily sales reports and analyzed data for success and areas for improvement
- Trained team members on product knowledge and performance, managed customer complaints and files, and ensured compliance with sales and company policy guidelines
- Demonstrated strong problem-solving skills and effective communication to resolve issues and achieve customer satisfaction
CNA
Brookside Assisted Living
07.2014 - 06.2016
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care in electronic health records accurately and timely.
- Collaborated with team members to create personalized care plans for residents.
- Communicated with families regarding resident needs and care updates consistently.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Education
Valley Vista
Surprise, AZTimeline
Customer Care Executive
Quench
10.2023 - 08.2024
Customer Care Representative
Lowes Home Improvment
01.2023 - 06.2023
Customer Service Representative
River Side Health
02.2021 - 05.2022
Customer Service Representative/Call Center
Hulu
04.2017 - 09.2020
CNA
Brookside Assisted Living
07.2014 - 06.2016
Valley Vista