Dynamic and results-driven professional with extensive experience at Live Nation, excelling in customer service and conflict resolution. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Recognized for training new staff and ensuring compliance with health regulations, contributing to a positive dining experience.
Overview
7
7
years of professional experience
Work History
Parking Lot Attendant
Live Nation, Hollywood Casino Amphitheatre - St. Louis
St. Louis
04.2022 - Current
Assisted with managing access control systems at entrances and exits of the facility.
Monitored the flow of traffic in the parking lot.
Communicated regularly with supervisors regarding status updates on assigned tasks.
Enforced rules and regulations regarding parking lot usage.
Greeted customers and answered any questions they had about the parking lot.
Handled complaints from customers in a professional manner while adhering to company policies.
Responded quickly to emergency situations such as medical emergencies or fires within the facility.
Directed customers to available parking spaces.
Reported any suspicious activity observed in the parking lot to management or security personnel.
Positioned barricades and gates to maximize traffic flow through parking lot.
Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
Directed drivers to parking spots.
Food and Beverage Waiter
Dave and Tony's Burger Joint
St. Louis
06.2018 - 04.2022
Promptly responded to customer requests or complaints in an appropriate manner.
Prepared drinks according to recipes and standards set by the restaurant.
Collected payments from customers at the end of each meal service period.
Trained new wait staff members on proper customer service techniques and policies.
Greeted customers and provided menus.
Ensured customer satisfaction by promptly addressing complaints or concerns.
Monitored dining rooms for empty tables, cleanliness, and overall ambiance.
Assisted in seating guests and took beverage orders.
Followed health code regulations regarding food safety practices while handling food products.
Delivered food orders to tables in a timely manner with accuracy.
Education
Bachelor of Arts - Music Composition
Southern Illinois University, Edwardsville
Edwardsville, IL
05-2028
High School Diploma -
Hazelwood West High School
Hazelwood, MO
06-2023
Associate of Arts - Music Composition
St. Louis Community College
Florissant, MO
Skills
Customer service
Time management
Effective communication
Problem solving
Team collaboration
Training and mentoring
Conflict resolution
Affiliations
Jazz Ensembles
Recreational Volleyball and Tournaments
Work with Church Youth Group
Lead a Volunteer Team that works with and teaches teens in need work skills
Languages
German
Elementary
Accomplishments
Team Captain of HS Volleyball Team
Player of the Year Award
President of Hazelwood West High School Chapter of Fellowship of Christian Athletes
References
References available upon request.
Timeline
Parking Lot Attendant
Live Nation, Hollywood Casino Amphitheatre - St. Louis