PANASHE MAJONI
Cape Girardeau
Summary
Dynamic professional with a proven track record at Southeast Missouri State University, excelling in customer service and event coordination. Skilled in problem-solving and cultural competence, I foster inclusive environments while enhancing visitor experiences. My leadership and organizational abilities ensure efficient operations, contributing to high levels of guest satisfaction and engagement.
Overview
6
6
years of professional experience
Work History
Visitor Bureau and Admission tours
Southeast Missouri State University
Cape Girardeau
11.2024 - Current
- Lead guided tours of the campus for prospective students and their families, highlighting facilities such as classrooms, residence halls, libraries, athletic centers, and dining areas.
- Share personal experiences about academics, extracurriculars, and campus culture to give visitors an authentic perspective.
- Assist the admissions office with open houses, orientation events, and recruitment activities.
- Answer questions from visitors about admissions, financial aid, housing, and student support services (or direct them to the right resources).
- Create a welcoming, inclusive, and positive environment for guests from diverse backgrounds.
- Act as a role model and advocate for the institution, positively reflecting its values and strengths.
Theater Usher
Southeast Missouri State University
Cape Girardeau
09.2022 - Current
- Provided valuable feedback to management on ways to improve customer satisfaction based on guest interactions.
- Participated in emergency preparedness training, ensuring quick response during unexpected situations.
- Expedited resolution of audience inquiries by conducting prompt research or liaising with appropriate department personnel.
- Collaborated with fellow ushers to maintain a clean and organized theater environment at all times.
Janitor
Abm Industries Inc
Cape Girardeau
01.2023 - 03.2024
- Cleaned the university classes and restrooms.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Ticketing Officer
Southeast Missouri State University
Cape Girardeau
09.2022 - 01.2024
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Arranged staffing hours for daytime and event shifts to accommodate event needs.
- Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office.
Customer Service Officer
HI TECH MOTORS
Harare
02.2020 - 12.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
Bachelor of Science - Nursing
Southeast Missouri State University
Cape Girardeau, MO05-2027
Skills
- Patience and Empathy
- Ticket scanning proficiency
- Cleanliness and hygiene
- First Aid Training
- Communication Skills
- Customer Service
- Leadership & Teamwork
- Organization & Time Management
- Problem-Solving
- Cultural Competence
- Marketing & Recruitment
Languages
- English
- Shona
Timeline
Visitor Bureau and Admission tours
Southeast Missouri State University
11.2024 - Current
Janitor
Abm Industries Inc
01.2023 - 03.2024
Theater Usher
Southeast Missouri State University
09.2022 - Current
Ticketing Officer
Southeast Missouri State University
09.2022 - 01.2024
Customer Service Officer
HI TECH MOTORS
02.2020 - 12.2021
Bachelor of Science - Nursing
Southeast Missouri State University