Pamela Johnson
Kansas City
Summary
My primary objective is to find long-term employment with a company that appreciates a hardworking individual who is reliable and willing to learn and take on a new task. Authorized to work in the US for any employer
Overview
1
1
Certification
14
14
years of professional experience
Work History
Scheduling Coordinator
Seniors Helping Seniors
Overland Park
07.2025 - Current
- Coordinated executive and staff schedules, managed last-minute cancellations, and resolved scheduling conflicts to ensure seamless operations.
- Communication: Sending meeting reminders, communicating schedule changes, and corresponding with clients, vendors, or patients.
- Provided on-call support twice monthly to promptly address urgent client needs and enhance service satisfaction.
- Acted as a liaison between clients and caregivers to facilitate effective communication and improve service delivery.
In Home Caregiver
Seniors Helping Seniors
Overland Park
07.2025 - Current
- Provided compassionate and personalized in-home care for individuals with varying health conditions and needs, ensuring their physical and emotional well-being
- Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support, promoting independence and maintaining dignity
- Assisted clients with therapeutic exercises and rehabilitation activities, supporting their physical health and recovery goals
- Administered medications according to prescribed schedules, adhering to all safety protocols and maintaining accurate medication records
- Managed and organized clients' medical appointments, coordinating transportation and accompanying them to ensure they received necessary medical care
- Developed strong and trusting relationships with clients and their families, fostering a supportive and caring environment
- Provided companionship and emotional support, fostering meaningful connections and enhancing clients' mental and emotional well-being
- Collaborated with healthcare professionals to implement and adjust care plans, ensuring comprehensive and coordinated client care
- Prepared nutritious meals based on dietary requirements and preferences, promoting health and well-being for clients
- Assisted with mobility devices, such as walkers or wheelchairs, ensuring clients' safety and independence in navigating their living spaces
Patient Care Coordinator
F.I.T. Muscle & Joint Clinic
Kansas City
07.2023 - 06.2024
- Verified insurance benefits before the Initial Evaluation
- Coordinated with doctors to clarify coverage level benefits for patients.
- Scheduled appointments for new and existing patients.
- Responded to incoming phone calls from patients and staff.
- Facilitated referral communications between hospitals and medical offices to streamline patient care.
- Processed payments from patients and insurers, ensuring timely bank deposits and accurate financial records.
- Supported billing operations through accurate allocation of received payments.
- Worked with ChiroTouch for systems scheduler
- Managed inventory by ordering office supplies to maintain stock levels.
- Coordinated logistics for large corporate meetings, including venue setup.
- Leading PCC of handling of College/University accounts.
Patient Care Coordinator
ETC Physical Therapy
Belton
08.2021 - 12.2022
- Coordinated patient scheduling for optimal clinic operations.
- Managed multiple phone lines to ensure effective communication with patients and staff.
- Checked patient insurance for eligibility and benefits.
- Collaborated with physical therapist to address patient care needs
- Managed payments and claims, ensuring accurate updates to patient records/
- Worked closely on Workman's Comp Cases along with WC investigators
- Prioritized Excel spreadsheet for Marketing of incoming RX for Physical Therapy
- Traveled to clinics for supervision and training support
Lead Dispatcher
Apple Bus Company
Independence
08.2020 - 05.2021
- Planned, scheduled, and assigned drivers and monitors for transportation vehicle operations to meet service needs.
- Dispatch all regularly scheduled vehicles and special trips and extra assignments.
- Design routes and stops using routing software
- Keep all drivers updated on routes and bus stops
- Coordinated vehicle scheduling and input miles and hours for bus trips to optimize transportation operations.
- Prepare and distribute master schedules, maps, and student ridership lists, and other items as requested by schools.
- Communicate clearly and effectively with parents, administrators and drivers while giving instructions, using a two-way radio, telephone, and computer.
- Coordinated the hiring of substitute drivers to cover absences.
- Participated in interviews with potential candidates for hire. Assisted with scheduling for DOT and background screenings.
- Communicated daily with Lead Mechanic to ensure safety compliance of buses for transport.
Sales/Independent Contractor
Furniture Deals
Belton
05.2015 - 05.2019
- Presented financing options and guided customers through third-party financing processes, facilitating informed purchasing decisions.
- Engaged customers in conversations to identify specific requirements, improving personalized service.
- Introduced customers to store promotions, enhancing awareness of current sales.
- Assisted and directed the customer to areas of interest.
- Rearranged merchandise on sales floor.
- Trained new employees on company policies and procedures.
Assistant Manager
The UPS Store
Grandview
08.2012 - 05.2015
- Primary duties included packing and shipping domestically/internationally for customers with personal or business related items.
- Supported customers in establishing mailboxes for business use.
- Created and produced business cards to enhance professional branding.
- Developed and printed marketing materials, including pamphlets, banners, and booklets for educational institutions and businesses.
- Sorted mail by carrier service, including UPS, USPS, FedEx, and DHL. via UPS, USPS, FedEx, DHL.
Education
Real Estate (Online course) -
Keller Williams Real Estate School
Kansas City, MO07-2026
Surgical Technology (Associate in Science) -
High Tech Institute
Kansas City, MO08-2008
Skills
- Schedule management
- Appointment scheduling
- Patient appointment setting
- Scheduling logistics
- Client communication
- Communication skills
- Insurance verification
- Medical administrative support
- EHR systems
- EMR systems
- Accounts Receivable
- Billing operations
- Billing processes
- Patient collections management
- Document preparation
- Documentation review
- File organization
- Record keeping
- Data entry
- Quality control
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Teams
- Spreadsheets
- Computer operation
- Computer skills
- Computer literacy
- Instant messaging app
- Databases
- Attention to detail
- Time management
- Organizational skills
- Office administration
- Office experience
- Multi-line phone systems
- Front desk
- Incoming call handling
- Call management
- Proofreading
- Dispatching
- Dispatch software communication
- Patient transportation coordination
- Home care
- Employee Orientation
- Interviewing
- Case management
- Maintaining patient confidentiality
- Intake
- Emergency scheduling
- Problem-solving
- Analysis skills
- Management
- Health insurance
- Writing skills
- Search engines
- Record keeping
- Phone communication
- Word processing
- Medical receptionist
- Office supervision
- Multi-line phone systems
- Appointment scheduling
- ICD-9
- Microsoft Excel
- Lead scheduling
- Writing skills
- Search engines
Certification
Driver's License
Languages
- English
- Fluent
Personal Time Off
- Time Off
- June 2024 to June 2025
- Took some personal time off. My family and I relocated to Texas for 10 months to care for a family member. I have returned to Missouri, and thankfully back in a position to hit the ground running.
Timeline
Scheduling Coordinator
Seniors Helping Seniors
07.2025 - Current
In Home Caregiver
Seniors Helping Seniors
07.2025 - Current
Patient Care Coordinator
F.I.T. Muscle & Joint Clinic
07.2023 - 06.2024
Patient Care Coordinator
ETC Physical Therapy
08.2021 - 12.2022
Lead Dispatcher
Apple Bus Company
08.2020 - 05.2021
Sales/Independent Contractor
Furniture Deals
05.2015 - 05.2019
Assistant Manager
The UPS Store
08.2012 - 05.2015
Real Estate (Online course) -
Keller Williams Real Estate School
Surgical Technology (Associate in Science) -
High Tech Institute