Pamela Jackson
Lee’s Summit,MO
Summary
With 22 years of professional experience in Federal Law Enforcement, extensive expertise has been gained in investigating complex cases such as financial fraud, contract fraud, healthcare-related crimes, and mail theft. Throughout the career, a significant caseload has been effectively managed, resulting in multiple awards and consistently high ratings in the Performance Evaluation System (PES). Dedication and proficiency in conducting thorough investigations across diverse cases have been recognized with two quality step increases (QSI).
Overview
30
30
years of professional experience
Work History
Criminal Investigator (Special Agent)
United States Postal Service, Office of Inspector General (USPS OIG)
04.2004 - Current
- Criminal investigator with USPS OIG; conduct and develop complex criminal, civil, and/or administrative investigations involving U.S
- Postal Service employees/management throughout the states of Kansas, Missouri, Nebraska, South Dakota, and Minnesota
- Utilizes a strong knowledge of the rules of evidence and criminal procedures to coordinate comprehensive investigations involving individuals, groups or large organization operating at a local, national or international level
- Conducts covert electronic and physical surveillance and has worked in an undercover capacity
- During my tenure in the Kansas City Resident Office, I have had success in the removal and arrest of employees in different facets of the Postal Service
- Highly skilled in conducting subject and witness interviews, taking affidavits, obtaining sworn statements, performing surveillance, and the utilization of the OIG polygraph program
- Possesses a keen ability to perform research and of extensive records, to establish the relationship of facts and evidence in an investigation
- As a senior Special Agent, I independently plan and conduct investigations, primarily criminal in nature, resulting in multiple arrests
- Develops timelines, analyzes raw investigative data, evaluates evidence, leverages investigative databases and writes Reports of Investigations in support of ongoing criminal and administrative cases; testifies in Federal and local court proceedings to include criminal trials, sentencing hearings, and Grand Jury sessions
- My high degree of leadership qualities recognized by USPS OIG senior management has allowed me to serve as Acting/ Assistant Special Agent in Charge (ASAC) on numerous occasions; duties included researching, analyzing and making recommendations to the Deputy Special Agent in Charge (DSAC) and Executive Special Agent in Charge (ESAC) regarding activities and team operations
- Advised the DSAC and SAC on matters to incorporate the appropriate actions to effectively conduct operations beneficial to the overall mission of the OIG
- Reviewed and approved case documents, approved timesheets, and leave requests
- Conduct case reviews, case closing checklist and tabs to complete final closing, and Supervisory Case File reviews for case closing
- Reviewed and approved case results to include assuring all support documents were uploaded to claim outcomes
Criminal Investigator (Postal Inspector)
United States Postal Inspection Service (USPIS)
08.2002 - 04.2004
- Planned and conducted criminal, civil, and/or administrative investigations involving U.S
- Postal Service employees throughout Kansas and Missouri, to include investigations involving external mail theft and financial fraud
- Maintaining a masterful knowledge of the rules of evidence and criminal procedure for investigating alleged or suspected violations of criminal law, I developed a strong professional relationship with the U.S
- Attorney’s Office, for the Western and Eastern Districts of Missouri and the District of Kansas
- Furthermore, I effectively communicated the facts and circumstances of investigations, and explaining Postal terms to attorneys and prosecutors and was successful in getting cases prosecuted
- Demonstrated the ability to research, analyze, and make recommendations on complex administrative issues, I provided input and briefing to agency officials and attorneys regarding cases
- Conducted investigations and administrative inquiries, including obtaining information, gathering evidence, verifying facts, and interviewing individuals
- Collaborated with Postal Service executives and management concerning policy violations, and processed data and performed statistical analyses to develop criminal trends
- Collateral duties included serving on the U.S
- Secret Service Task Force (USSTF) and holding a membership with the International Association of Financial Crimes Investigators (IAFCI)
Human Resources Manager
Full Employment Council
09.2001 - 08.2002
- Managed programs and policies such as employment, compensation, benefits, training and development, and employee relations
- Managed the day-to-day operations, including staff hiring, training and supervised a staff of 20 specialists
- Conducted training and orientation programs for employees and managers regarding employee relations and benefit programs
- Maintained all employee adverse action/equal opportunity/disciplinary/adverse action files and planned and coordinated city-wide recruiting events
Business Manager
Viacom Communications
12.1994 - 09.2001
- Managed accounts payable, accounts receivable and payroll
- Prepared end of the month financial statements and provided them to the corporate office
- Managed day-to-day operations, including staff hiring, training and supervised a staff and performed internal audits of the accounting process
Education
Master of Business Administration -
Webster University
Kansas City, Missouri05.2004
Bachelor of Science - Business Administration
Avila University
Kansas City, Missouri05.2000
Awards
- 06/01/16, SA Jackson's perseverance, and willingness to work long and abnormal hours, along with the foresight to use specialized investigative techniques, allows for the successful outcome of investigations.
- 01/01/17, For outstanding accomplishments above and beyond the call of duty, while assigned to Team 3 in Kansas City.
- 06/01/19, SA Pamela Jackson distinguished herself as a C-Funds custodian for the WAFO.
Projects
Basic Investigator Training, US Postal Inspection Service- Bolger Academy Mentor Program (OIG) Financial Fraud Subject Matter Expert (SME) Reid School of Interviewing -Basic and Advanced (Reid Associates) OIG/DEA Narcotics Training Course (USPS OIG/DEA) International Money Laundering (FLETC) In-Service Planning Committee Member National Suspension and Debarment Training Program (FLETC) Member of Contract Fraud Course Development Team (HQ Special Project) OIG Undercover Training Course (FLETC) U/C Cadre member – Undercover agent with credentials.
Experience Highlights
- Conducted hundreds of victim, witness, and suspect interviews, very proficient in lead development.
- Written numerous detailed prosecutorial reports for U.S. Attorneys Offices and local judicial districts.
- Significant experience with Microsoft Office Applications, databases, and online research.
Timeline
Criminal Investigator (Special Agent)
United States Postal Service, Office of Inspector General (USPS OIG)
04.2004 - Current
Criminal Investigator (Postal Inspector)
United States Postal Inspection Service (USPIS)
08.2002 - 04.2004
Human Resources Manager
Full Employment Council
09.2001 - 08.2002
Business Manager
Viacom Communications
12.1994 - 09.2001
Master of Business Administration -
Webster University
Bachelor of Science - Business Administration
Avila University
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