Professional Summary
Overview
Work History
Education
Skills
Timeline

Pamela Frazier

Sunterra Springs Rehabilitaion Center
KANSASCITY
12
years of professional experience

Compassionate, people-focused professional with 12+ years of experience supporting individuals through complex healthcare journeys while building trusted relationships, mentoring new employees, coordinating services, and delivering exceptional client experiences. Recognized for strong communication, problem-solving, and organizational skills with a passion for empowering others through education, advocacy, and guidance.

Work History

CNA Coordinator

2 Years 11 Months
Sunterra Springs Rehabilitaion Center | 10.2023 - 09.2026

Trained 50+ CNAs

Coordinated onboarding and coaching

Collaborated with interdisciplinary teams

Trained staff on PointClickCare and MatrixCare

Assisted with performance evaluations

Multiple employee of the Month recipient

Agency Certified Nursing Assistant

1 Year 4 Months
Favorite Healthcare Staffing - Kansas City | 06.2022 - 10.2023

supported nursing staff; monitored patients; provided resident care; documented care; advocated /communicated patients needs

  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Maintained clean and safe environment, reducing risk of infections and promoting health.
  • Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
  • Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Certified Nursing Assistant

1 Year
Monterey Park Rehabilitation & Health Care Center | 06.2021 - 06.2022
  • Assisted residents with bathing, grooming, dressing, and toileting while maintaining dignity and comfort.
  • Monitored vital signs and reported changes promptly to licensed nursing staff.
  • Repositioned and transferred residents safely using proper body mechanics and mobility equipment.
  • Supported infection control procedures by following cleaning, hand hygiene, and isolation protocols.
  • Documented resident care observations accurately in daily records and communication logs.
  • Responded quickly to call lights, providing timely assistance and resident support.
  • Collaborated with nursing team to maintain consistent care plans and resident routines.
  • Observed resident conditions closely and escalated concerns to protect safety and well-being.

Certified Nursing Assistant

1 Year 1 Month
Timberlake Care Center | 05.2020 - 06.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.
  • Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
  • Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
  • Documented patient information and care activities in electronic health record.

Patient Care Technician

1 Year 3 Months
University of Kansas Medical Center | 02.2019 - 05.2020

Supported nursing staff; monitored patients, documented care, and communicated patients needs.

Certified Nursing Assistant

1 Year 6 Months
Timberlake Care Center | 08.2017 - 02.2019

provided resident care and collaborated with healthcare teams.

Patient Care Technician

1 Year
Sunrise Assisted Living | 05.2014 - 05.2015

Supported assisted living residents with compassionate care.

Education

No Degree - Bachelor's of Science in Nursing

National American University | Overland Park, KS | 11-2010
  • Dean's List
  • Honor Roll
  • Completed extensive nursing coursework toward a Bachelor of Science in Nursing.

Certified Medical Assistant - Certified Medical Assistant

Pinnacle Career Institute | Kansas City, MO | 05-2010

High School Diploma

Holden High School | Holden, MO | 05-1995

Skills

Patient Care Coordination
Customer Service
Patient Advocacy
PointClickCare
MatrixCare
Communication
Teamwork
Problem Solving
Training & Mentoring
Microsoft Outlook
Microsoft Teams

Timeline

CNA Coordinator

Sunterra Springs Rehabilitaion Center
10.2023 - 09.2026Read More

Agency Certified Nursing Assistant

Favorite Healthcare Staffing - Kansas City
06.2022 - 10.2023Read More

Certified Nursing Assistant

Monterey Park Rehabilitation & Health Care Center
06.2021 - 06.2022Read More

Certified Nursing Assistant

Timberlake Care Center
05.2020 - 06.2021Read More

Patient Care Technician

University of Kansas Medical Center
02.2019 - 05.2020Read More

Certified Nursing Assistant

Timberlake Care Center
08.2017 - 02.2019Read More

Patient Care Technician

Sunrise Assisted Living
05.2014 - 05.2015Read More

National American University

No Degree from Bachelor's of Science in Nursing
Read More

Pinnacle Career Institute

Certified Medical Assistant from Certified Medical Assistant
Read More

Holden High School

High School Diploma
Read More
Pamela Frazier