Pamela Arnold
St. Louis
Summary
Detail and goal oriented Hospitality and Healthcare professional with 20+ years of experience and a zest for solving complex problems. Exceptional communication and verbal skills, attention to detail and thrives under pressure.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Sound Health Services
01.2024 - Current
- Greeting patients, handling check-in/check-out process, and providing health information regarding healthcare needs.
- Seamless Communication between patients, Doctors, Audiologists, Allergist and MA’s.
- Processing insurance information and gathering authorizations and referrals to specialist, providing appropriate diagnosis codes.
- Run insurance benefits for allergy testing and surgeries.
- Strong training and time management skills with attention to detail.
- Proficiency with updating EMR and adhering to HIPPA and PHI guidelines.
Server
Favazza’s
01.2014 - 01.2024
- Provide exceptional customer service skills while maintaining focus on food presentation.
- Facilitate restaurant banquets and remote catering events.
- Focus on cleanliness of restaurant, personal stations and tables.
- Collection of appropriate payments.
Patient Access Representative
Mercy
01.2019 - 01.2021
- Facilitate all components of the patient’s entrance to Mercy ED.
- Handle scheduling, registration, benefit verification, precertification and financial clearance that include pre-visit collection.
- Ensuring that the most accurate patient data is obtained and populated in the patient’s EMR.
- Gather appropriate referrals for the Lab, Cardiovascular and Radiologist team.
Patient Care Specialist
Foundation Care Pharmacy
01.2016 - 01.2017
- Provide excellent customer service within pharmaceutical guidelines while maintaining detailed patient records.
- Submit and monitor refill orders for patients while proactively managing prescription expirations.
- Review account balances and collect monies owed to keep customer financials current.
- Proficiency in handling multi-line phone system and multitasking in a fast-paced environment.
Education
High School -
Seckman High School
Imperial, MO01.1999
Associate of Arts - undefined
Jefferson College
Hillsboro, MO01.2001
Skills
- Leadership/management
- Customer Service
- Resolving Conflict
- Processing Patient Insurance
- Written and Oral communication skills
- Problem-Solving
- Keen eye for detail
- Adherence to HIPPA and PHI
Certification
Pharmacy Technician
Timeline
Patient Care Coordinator
Sound Health Services
01.2024 - Current
Patient Access Representative
Mercy
01.2019 - 01.2021
Patient Care Specialist
Foundation Care Pharmacy
01.2016 - 01.2017
Server
Favazza’s
01.2014 - 01.2024
Associate of Arts - undefined
Jefferson College
High School -
Seckman High School
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