Pamela Lindsey
Goodman,MO
Summary
Dynamic finance professional with extensive experience in accounts receivable management and operational efficiency. Expertise in streamlining processes to optimize cash flow and enhance financial reporting, leading to improved organizational performance. Strong advocate for team collaboration, consistently delivering results while fostering a culture of reliability and adaptability. Recognized for proficiency in credit control, collections, and financial analysis, contributing to the overall success of financial operations.
Overview
26
26
years of professional experience
Work History
Regional Accounts Receivable Manager
Mission Health Communities
Tampa
10.2019 - 07.2025
- Train and mentor Business Office Managers at nine facilities.
- Oversaw Private Collections and Medicaid Pending processes, resulting in a substantial reduction in outstanding accounts.
- Train, review and monitor billing for Medicaid, Medicare, Managed Care and Insurance claims for nine facilities.
- Conduct a monthly review of RFMS reconciliations to ensure all state and federal regulations were being followed for nine facilities and would collaborate with my collogues to ensure compliance.
- Review all Bad Debt accounts for completing and approving write-offs.
- Worked closely with the Regional Vice Presidents for facility follow up on any outstanding information needed to help reduce financial risk.
- Reference for Administrators to verify that Business Office operations and policies and procedures are properly implemented within the facility.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Ensured timely payments from clients through effective communication and proactive follow-ups.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
Regional Accounts Receivable Manager
Great Plains Healthcare (Skyline)
Orlando, FL
11.2016 - 10.2019
- Conduct a monthly review of RFMS reconciliations to ensure all state and federal regulations were being followed for nine facilities and would collaborate with my collogues to ensure compliance. Successfully Transitioned all 15 Kansas facilities from Golden Living to Great Plains Healthcare.
- Train and mentor Business Office Managers.
- Oversaw Private Collections and Medicaid Pending processes, resulting in a substantial reduction in outstanding accounts
- Established audit tools for Executive Director to easily monitor Resident Fund accounts.
- Source for the Regional Director of Operations and CBO to obtain outstanding facility information that reduces financial risk.
- Provides guidance to the Executive Director to verify that Business Office operations and facility policies and procedures are implemented.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
Business Office Consultant
Golden Living
Ft Smith, AR
03.2004 - 11.2016
- Provide training and guidance for the BOM/FBOC.
- Audit Business Office Systems to ensure compliance with Policy and Procedure.
- Resource for the Executive Director in regard to Business Office functions.
- Work closely with the Director of Operations to reduce financial risk.
- Work closely with the CBO managers to ensure good working relationships between the CBO and the living center.
Business Office Manager
Beverly Health Care
Neosho, MO
01.2000 - 03.2004
- Completed all A/R functions, collections, posting cash and billing for Medicaid, Hospice and co-insurance.
- Accounts Payable, Payroll and Human Resources for associates.
- Resident Trust Custodian.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Education
High School Diploma -
Neosho High School
Neosho, MO05-1984
Skills
- Excel, Word, Powerpoint, Point Click Care, Zirmed, Dorado, , RFMS, Waystar/eSolutions, Availity, Payspan, UHC Portal
- Customer follow-up
- Cash management
- Collections experience
- Accounts receivable
- Account reconciliation
- Account analysis
- Financial reporting
- Aging balance management
- AR reporting
- Auditing support
- Aging report creation
Accomplishments
- Supervised team of 9 staff members.
- Achieved Cash Collection Goal by completing monthly A/R reviews.
Languages
English
Native or Bilingual
Timeline
Regional Accounts Receivable Manager
Mission Health Communities
10.2019 - 07.2025
Regional Accounts Receivable Manager
Great Plains Healthcare (Skyline)
11.2016 - 10.2019
Business Office Consultant
Golden Living
03.2004 - 11.2016
Business Office Manager
Beverly Health Care
01.2000 - 03.2004
High School Diploma -
Neosho High School