Summary
Overview
Work History
Education
Skills
Timeline
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Paige Pierce

Kansas City

Summary

Dynamic medical office receptionist with extensive experience at Rediscover, excelling in electronic health records management and patient communication. Proven ability to enhance patient satisfaction through effective appointment scheduling and insurance verification. Recognized for training new staff and maintaining HIPAA compliance, ensuring a welcoming and efficient healthcare environment.

Overview

5
5
years of professional experience

Work History

Medical Office Receptionist

Rediscover
Raytown
06.2023 - Current
  • Facilitated welcoming environment by greeting patients and visitors.
  • Efficiently managed phone calls and scheduled appointments.
  • Maintained patient records using electronic health systems.
  • Assisted with insurance verification and addressed billing inquiries.
  • Coordinated communication between medical staff and patients.
  • Processed information, ensuring confidentiality compliance.
  • Organized supplies and maintained clean reception area.
  • Trained new staff on office procedures and protocols.
  • Scheduled patient appointments, collected co-pays and verified insurance coverage.

Patient Care Technician

HCA Healthcare Inc.
Independence, MO
04.2021 - 12.2025
  • Assisted nurses in delivering patient care and monitoring vital signs.
  • Maintained cleanliness and safety of patient rooms and common areas.
  • Supported patient mobility by transferring and positioning individuals as needed.
  • Documented patient information accurately in electronic health records system.
  • Communicated effectively with patients to address their needs and concerns.
  • Prepared and stocked medical supplies to ensure readiness for procedures.
  • Collaborated with healthcare team to coordinate patient care activities efficiently.
  • Provided direct patient care and assistance to healthcare team members.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.

Warehouse Shipper

Midway Auto
Kansas City
04.2022 - 10.2025
  • Pack and label automotive parts for timely shipment.
  • Operate forklifts and pallet jacks to move inventory.
  • Inspect incoming and outgoing shipments for accuracy.
  • Maintain clean and organized warehouse environment.
  • Collaborate with team members to optimize shipping processes.
  • Update inventory management system with shipment details.
  • Follow safety protocols during loading and unloading tasks.
  • Assist in training new employees on shipping procedures.
  • Packed and shipped orders accurately and efficiently.

Receptionist

Results
Raytown
07.2020 - 12.2020
  • Managed phone calls and routed inquiries to relevant staff.
  • Maintained office supplies and organized inventory for reception area.
  • Assisted with incoming mail distribution and outgoing package processing.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Education

High School Diploma -

Frontier Schools of Excellence
Kansas City, MO
05-2020

Skills

  • Electronic health records management
  • EMR / EHR
  • Appointment scheduling and insurance verification
  • Patient communication and confidentiality
  • Medical terminology and healthcare regulations
  • Customer service and team collaboration
  • Problem solving and conflict resolution
  • Attention to detail and time management
  • Staff training and co-payment collection
  • Healthcare experience and front desk operations
  • Data entry proficiency and HIPAA compliance
  • Telephone etiquette

Timeline

Medical Office Receptionist

Rediscover
06.2023 - Current

Warehouse Shipper

Midway Auto
04.2022 - 10.2025

Patient Care Technician

HCA Healthcare Inc.
04.2021 - 12.2025

Receptionist

Results
07.2020 - 12.2020

High School Diploma -

Frontier Schools of Excellence

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Paige Pierce