Oz Chen
Room 301, Unit 2, Building 2, No. 39 Cui Ping Road, Zhuhai,Guangdong, China
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker eager to secure ground service agent position.
Overview
9
9
years of professional experience
Work History
Guest Services Officer
TAG Aviation Macau FBO
10.2019 - Current
- Welcomed guests on arrival/departure, resolved guests and crew requests, questions by best use of resources.
- Conducted departure and arrival briefings. Coordinated with ramp agents to provide ground services.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
Load Control Agent
Menzies Macau Airport Services
09.2017 - 09.2019
- Drafted loading instructions for arrival and departures.
- Maintained operational efficiency by applying optimum fuel lift and trim.
- Verified aircraft operated within predetermined operational limits relating to weight and balance.
Customer Service Assistant
Venetian Macau Resort Hotel
08.2014 - 08.2015
- Helped with product questions, selections, and purchases. Provided pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Science - Logistics Management
Shenzhen University
Shenzhen City, China12.2015
Skills
- Organization and Time Management
- Flexible and Adaptable
- Excellent Communication
- Customer Service
- MS Office
Timeline
Guest Services Officer
TAG Aviation Macau FBO
10.2019 - Current
Load Control Agent
Menzies Macau Airport Services
09.2017 - 09.2019
Customer Service Assistant
Venetian Macau Resort Hotel
08.2014 - 08.2015
Bachelor of Science - Logistics Management
Shenzhen University
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