OWEN KARANJA
Kansas City
Summary
Friendly and efficient proffessional devoted to maximizing customer satisfaction with exceptional service and support. I am willing to take any training necessary to enable me to carry out any new tasks. Looking for a challenging role where I can extensively put my knowledge, skills, and experience to task.
Overview
9
9
years of professional experience
Work History
SECURITY CONTROLLER
RKH QITARAT (DOHA METRO)
09.2021 - 08.2023
- Responsible for controlling the security in all areas of the Metro/Tram such as office buildings, stations, depots, auxiliary buildings and park and ride areas
- Respond to security incidents reported in the network following the relevant SOPs and implementing the related Security Plans and record all incident details in Coruson
- Liaising with Qatar Transport Police & Doha Metro Control Centre, when dealing with security incidents and seeking support when required
- Use CCTV to monitor security and related operations and to focus on areas where crime, vandalism, anti- social behavior or other unauthorized activities may occur and to direct security staff appropriately
- Manage all requests received via email or from Security Manager/other departments regarding access control, CCTV investigations, footage extraction and viewing and access card requests
- In conjunction with the HSE &CSR Manager, ensure that all accidents and “near misses” are properly recorded, reported and investigated to determine the root causes.
ASSISTANT STATION MASTER
RKH QITARAT (DOHA METRO)
01.2019 - 01.2021
- Proactively manage and monitor the station equipment (using SCADA & BACS), including station building services, station access control and security, ensuring that the stations remain safe and that all faults are immediately reacted to
- Manually operate trains in emergency situations to a safe place where the train can be withdrawn from service
- Ensure that passengers receive the best information and customer service from all field staff: ticket counters staff, gate-line staff, platform staff, roving or on-board staff
- Meet all Customer Services related Operator Key Performance Requirements (KPRs) through management of the teams.
STATION AGENT
RKH QITARAT (DOHA METRO)
01.2017 - 01.2019
- Monitored and maintained station operational status and to ensure the safety and comfort of passenger movement within the station premises
- Carried out controlled/uncontrolled/emergency evacuation of passengers
- Controlled and mitigated overcrowding in stations and platforms to ensure that passenger flow is managed in an orderly manner
- Provided ticket sales, train services information, and responded to passenger enquiries
- Enforced safety procedures and instructions to ensure the safety of passengers and employees of the Doha Metro
- Rendered all possible assistance to passengers, in particular those with special accessibility needs.
ACCOUNTANT/ADMIN
DAY AND NIGHT RESORT
01.2015 - 01.2017
- Tasked to build a good rapport with guests and resolve any issues quickly to maintain high quality customer service
- Ensured payments are dealt with according to the hotel’s standards and the company’s cash handling procedures
- Monitored stock and ordered office supplies and kept updated records of office expenses and costs
- Utilized excellent customer service skills while acting as the liaison between employees and customers
- Participated in activities designed to improve customer’s experience increasing reliability, efficiency, and satisfaction.
Education
MBA -
Park University
02.2024
Bachelor of commerce -
Jomo Kenyatta University of agriculture and technology
05.2015
Skills
- Schedule Coordination
- Data protection
- Analytical and Critical Thinking
- Problem-solving abilities
- Critical Thinking
- Attention to Detail
- Customer Relations
Additional Information
Customer Focus, supervision and management, leadership and organization, excellent communication skills, Ability to lead and motivate teams, Strong Reporting skills, Detail-Oriented, Strong organisational skills, detail-oriented, and the ability to handle multiple priorities, Highly motivated with a flexible approach in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies., MS Office [Excel and Word], QuickBooks, Computer packages
Timeline
SECURITY CONTROLLER
RKH QITARAT (DOHA METRO)
09.2021 - 08.2023
ASSISTANT STATION MASTER
RKH QITARAT (DOHA METRO)
01.2019 - 01.2021
STATION AGENT
RKH QITARAT (DOHA METRO)
01.2017 - 01.2019
ACCOUNTANT/ADMIN
DAY AND NIGHT RESORT
01.2015 - 01.2017
MBA -
Park University
Bachelor of commerce -
Jomo Kenyatta University of agriculture and technology
Similar Profiles
Mohammad AsifMohammad Asif
Technical Trainer/Assessor/ Key Instructor / IQA at RKH Qitarat Doha Metro/ TramTechnical Trainer/Assessor/ Key Instructor / IQA at RKH Qitarat Doha Metro/ Tram
MARTIN MURIMI THEURIMARTIN MURIMI THEURI
Train Support at RKH QITARAT DOHA METROTrain Support at RKH QITARAT DOHA METRO
PETER GITHU MUCHUNUPETER GITHU MUCHUNU
Customers Experience Train Attendant at Rhk QITARAT-DOHA METROCustomers Experience Train Attendant at Rhk QITARAT-DOHA METRO
Ayris AbdelnassarAyris Abdelnassar
Clinical Sales Specialist at Johnson & JohnsonClinical Sales Specialist at Johnson & Johnson
Betty SpringerBetty Springer
National Sales Assistant at WDAF Fox 4National Sales Assistant at WDAF Fox 4