Owen Heigham
Fenton
Summary
Accomplished customer service representative with strong problem solving skills. Currently pursuing certification in ******* **************. Looking for an entry level IT desktop position. Hard worker, self directed, and motivated individual.
Overview
2
2
years of professional experience
Work History
Shift Lead
Walgreen's
11.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Sales Associate
Walgreen's
10.2022 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Corrections Officer
Missouri Eastern Correctional Center
02.2024 - 09.2024
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
Education
High School Diploma -
Rockwood Summit High School
Fenton, MO05-2022
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
Accomplishments
Eagle Scout | Boy Scout Troop 708
- Eagle Project: St. Louis Society for the Blind & Visually Impaired (SLSVBI) Client Bench. Designed bench, planned work weekend, and oversaw Boy Scout construction. Successfully managed deadlines and communicated with Boy Scout volunteers and SLSBVI leaders to accomplish goal.
- Completed National Youth Leadership Training (NYLT)
- Senior Patrol Leader
Timeline
Shift Lead
Walgreen's
11.2024 - Current
Corrections Officer
Missouri Eastern Correctional Center
02.2024 - 09.2024
Sales Associate
Walgreen's
10.2022 - 11.2024
High School Diploma -
Rockwood Summit High School
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