ShaRhonda Shaw
St Louis,MT
Summary
Results-driven management professional with strong focus on team collaboration and achieving outcomes. Skilled in conflict resolution, operational oversight, and adapting to changing needs. Known for reliability, leadership, and effective communication, driving team success and operational efficiency.
Overview
13
13
years of professional experience
Work History
Manger On Duty
Holiday Inn Convention Center
01.2024 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Front Office Manager
OYO
09.2018 - 12.2023
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Assisted with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
Assistant Front Office Manager
Crown Plaza Hotel / City Place Hotel
03.2014 - 09.2018
- Interacted with customers by phone, email or in-person to provide information.
- Trained new-hires on procedures to better service customers.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Acted as point of contact for vendor collaboration for contracted services.
Housekeeping Supervisor
Residence Inn Marriott
11.2011 - 03.2014
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
Education
High School Diploma -
Roosevelt High School
St Louis, MO05.1992
Skills
- Verbal Communication Skills
- Guest Check-In Management
- Client Engagement
- Dispute Resolution
- Team Leadership
- Telephone Booking Expertise
- Front Desk Administration
- Outstanding Client Assistance
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
Timeline
Manger On Duty
Holiday Inn Convention Center
01.2024 - Current
Front Office Manager
OYO
09.2018 - 12.2023
Assistant Front Office Manager
Crown Plaza Hotel / City Place Hotel
03.2014 - 09.2018
Housekeeping Supervisor
Residence Inn Marriott
11.2011 - 03.2014
High School Diploma -
Roosevelt High School
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