Orval Robbs JR

• Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
• Educated clients on relevant policies and options and answered questions to remedy issues.
• Researched options and recommended services to address clients' needs.
• Actively participated in team meetings to share best practices, discuss challenges, and contribute ideas for continuous improvement initiatives.
• Established trust with clients through consistent delivery of high-quality services and proactive communication efforts.

Assisted customers with mobile accounts.

Assisted customers with billing issues.

Assisted customers with upgrades and plan changes.

• Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
• Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
• Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
• Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
• Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
• Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Conducted routine and emergency head counts.