Omar Shkfah
Saint Louis
Summary
Results-oriented professional with experience in mobile sales, customer service, and technical troubleshooting. Adept at understanding customer needs, providing tailored solutions, and maintaining high satisfaction levels. Proven ability to adapt quickly, work efficiently under pressure, and build strong relationships. Bilingual in Arabic and English with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Sonesta ES Suites
Chesterfield, MO
01.2026 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Utilized reservation systems to maintain accurate booking records and optimize occupancy rates.
- Assisted with handling guest inquiries and resolving issues promptly for improved service quality.
Sales Associate
Mobilelink Cricket
St Louis, MO
04.2025 - 12.2025
- Enhanced customer experience through personalized service and product recommendations.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Trained new sales associates on company policies and effective sales techniques.
- Utilized point-of-sale systems for accurate transaction processing and record-keeping.
Freelance Web Developer
Self-Employed
Remote
05.2022 - 07.2024
- Developed fully functional web applications with RESTful APIs, secure user authentication, and data validation using Django, Python, SQL, and Azure—delivering high-performance, scalable, and user-friendly solutions.
Mobile Store Associate
Zero and One
Amman, Jordan
09.2020 - 03.2022
- Assisted customers in selecting and purchasing mobile devices, accessories, and service plans, consistently meeting or exceeding sales goals.
- Provided technical troubleshooting for hardware and software issues, ensuring high customer satisfaction.
Education
Bachelor of Computer Science and Artificial Intelligence -
Middle East University
Amman, Jordan06-2023
Skills
- Mobile devices, software troubleshooting, and technical support
- Strong computer skills
- Attention to detail & organization
- Strong communication
- Bilingual: Arabic & English
- Attention to details
- Technical support
- Mobile phones
- Computer programming
- Hospitality
- Typing speed (75-80 WPM)
Accomplishments
- First place in fastest programmer competition at Middle East University. Link: shorturl.at/Spmk5
Certification
- CCNA (Cisco Certified Network Associate) – In Progress (Target Exam Date: June 2026)
LANGUAGES
English - Full Professional
Arabic - Native/Bilingual
Timeline
Front Desk Receptionist
Sonesta ES Suites
01.2026 - Current
Sales Associate
Mobilelink Cricket
04.2025 - 12.2025
Freelance Web Developer
Self-Employed
05.2022 - 07.2024
Mobile Store Associate
Zero and One
09.2020 - 03.2022
Bachelor of Computer Science and Artificial Intelligence -
Middle East University