Omar Rocha
Springfield,MO
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages electronics expertise to manage job functions. Excellent communicator with focus on results.
Overview
7
7
years of professional experience
Work History
Lead Technician/Solution Specialist
CPR Cellphone Repair Wireless Trendz
08.2019 - 01.2024
- Diagnose, troubleshoot and repair devices
- Provide recommendations for problem resolution
- Explain complex technical issues to customers in non-technical, simple understanding manner
- Provide repair and replacement estimates to customers
- Ensure that all repairs meet or exceed quality standards
- Greet customers in a friendly manner and maintain a positive work environment
- Answer phone calls to the store with a professional, courteous, and friendly demeanor
- Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
- Keep track of all devices and inventory while safeguarding all store stock
- Utilize the point of sale system to maintain an accurate record of customer information and the real-time status of each repair
- Maintain the cleanliness and professional appearance of the store.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
General Labor
Cowherd Construction
01.2022 - 07.2022
- Paint and clean up for residential rentals.
- Utilized hand tools effectively for various general labor tasks, ensuring high-quality results.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Sales Representative
Family Video
03.2017 - 10.2018
- Responsible for providing the best customer service for customers renting movies
- Inventory control and monitoring through POS system
- Suggestive selling at POS
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
General Education -
OTC- Springfield Campus
Springfield, MO05.2019
Skills
- Bilingual-Spanish and English
- Outstanding customer service skills
- Willing to take on any challenging problems
- Excellent technical, problem solving, and analytical skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Proficient in Microsoft Office
- Extensive knowledge in IOS and Android products
- Work well independently or in team environment
- Diagnostic Testing
- System Maintenance
References
Available upon request.
Timeline
General Labor
Cowherd Construction
01.2022 - 07.2022
Lead Technician/Solution Specialist
CPR Cellphone Repair Wireless Trendz
08.2019 - 01.2024
Sales Representative
Family Video
03.2017 - 10.2018
General Education -
OTC- Springfield Campus
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