Olivia Shaffer
St Louis
Summary
Dedicated Crew Trainer with expertise in employee training and mentoring. Focused on enhancing team performance through effective coaching and the development of training materials.
Overview
5
5
years of professional experience
Work History
Crew Trainer
Culver's Restaurant
Arnold, MO
10.2021 - Current
- Trained new crew members on food safety and customer service standards.
- Monitored daily operations to ensure compliance with health regulations.
- Developed training materials to enhance team performance and efficiency.
- Provided ongoing feedback and coaching to improve employee skills.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Education
High School Diploma -
Seckman High School
Imperial, MO05.2024
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Active listening
- Safe food handling
- Coaching and mentoring
- Food safety understanding
- Food safety
- Cleaning and sanitation
- Opening and closing procedures
- Kitchen sanitation
- Sanitation and cleaning
- Coaching techniques
Timeline
Crew Trainer
Culver's Restaurant
10.2021 - Current
High School Diploma -
Seckman High School