Olivia Peters
Great Southern Bank
Hillsboro
3
years of professional experience
Detail-oriented banking and retail professional with experience processing deposits, withdrawals, sales, and cash transactions accurately. Skilled in customer service, account support, and branch procedures, with a focus on reducing wait times, maintaining security, and creating positive customer experiences.
Work History
Teller
7 Months- Processed deposits, withdrawals, transfers, and loan payments with accuracy
- Assisted customers with account inquiries, transaction questions, and basic banking needs
- Verified customer identification and followed security procedures for transactions
- Balanced cash drawer daily and resolved discrepancies promptly
- Promoted bank products and services based on customer needs
- Operated teller systems to complete routine transactions and maintain records
- Reconciled checks, cash, and currency shipments according to branch procedures
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Sales Associate
1 Year 7 Months- Assisted customers with product selection, fitting room support, and checkout needs.
- Processed sales transactions accurately while maintaining efficient register operations.
- Replenished merchandise, organized stockroom inventory, and maintained floor presentation standards.
- Recovered sales floor merchandise and returned items to proper department locations.
- Supported shipment processing by unloading freight, tagging products, and preparing stock for display.
- Maintained clean, organized sales areas to improve shopping experience and store readiness.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Baker
7 Months- Prepared cookie dough, following standardized recipes and portioning guidelines for consistent product quality.
- Mixed ingredients accurately, maintaining proper dough texture, temperature, and batch consistency.
- Decorated cookies with icing and toppings, matching presentation requirements and seasonal designs.
- Monitored product freshness, rotating inventory and discarding items outside quality standards.
- Maintained clean workstations, sanitizing tools and surfaces to support food safety compliance.
- Collaborated with team members to keep production flowing during high-volume shifts.
- Assisted with stock organization, restocking ingredients and packaging supplies for efficient operations.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain the smooth running of the bakery.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Education
Associate of Arts - Accounting
- A+ Scholarship Recipient
- Twin City Optimist Scholarship Recipient
- Relevant Coursework: Financial Accounting, Managerial & Business Statistics
- 3.94 GPA
- Dean's List Fall 2025 & Spring 2026
High School Diploma
- Magna Cum Laude graduate
- Extracurricular Activities: Softball, Student Council, Track and Field
- Ranked in Top 10% of class
- 4.167 GPA
- A+ Scholarship Recipient
Skills
Cash handling
Exceptional customer service
Workplace etiquette
Time management
Transaction accuracy
Strong work ethic
Customer relationship building
Professional demeanor
Goal-oriented focus
Timeline
Teller
Great Southern Bank
03.2026 - CurrentRead More
Sales Associate
Marshalls
08.2024 - 03.2026Read More
Baker
Crumbl Cookies
10.2023 - 05.2024Read More
Jefferson College
Associate of Arts from Accounting
Read More
Hillsboro High School
High School Diploma
Read More