Olivia Kessinger
Marshfield
Summary
Dynamic and results-driven professional with experience at 7Brew, excelling in cash handling and customer service. Recognized for exceptional time management and problem-solving skills, ensuring a positive experience for all patrons. Proven ability to maintain cleanliness and attention to detail while efficiently managing high-volume orders in fast-paced environments. Committed and detail-oriented with strong abilities in coffee preparation, customer service, and maintaining clean, orderly workspace. Skilled at managing high-volume orders, ensuring drink quality, and providing exceptional customer experience with minimal errors. Consistently meets productivity goals and values precision, contributing to seamless and efficient work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
7Brew
Lebanon, MO
07.2024 - 04.2026
- Operated cash registers and handled cash and card transactions.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Maintained an efficient workflow by restocking supplies as needed throughout the day.
Swim Lesson Coordinator
Marshfield Parks And Recreation
Marshfield, MO
05.2024 - 09.2025
- Developed and implemented swim lesson curriculum for various skill levels.
- Coordinated scheduling and staffing for swim lessons, optimizing resource allocation.
- Trained and mentored new instructors to ensure consistent teaching standards.
- Monitored progress of students and provided feedback to enhance learning outcomes.
- Evaluated program effectiveness through participant surveys and performance assessments.
- Led safety drills and ensured compliance with safety regulations in aquatic environments.
- Evaluated curriculum effectiveness, making adjustments as needed to better serve participant needs and goals.
- Coordinated with other instructors to develop engaging lesson plans tailored to individual skill levels and abilities.
- Ensured safety of swimmers by enforcing pool rules and maintaining a clean, hazard-free environment.
- Incorporated feedback from participants and instructors to identify areas of improvement and drive overall program success.
- Ensured the safety of swimmers by enforcing pool rules and maintaining a clean, hazard-free environment. Offered various course options.
Lifeguard Manager
Marshfield Parks
Marshfield, MO
05.2021 - 09.2025
- Enforced pool regulations while maintaining a friendly and welcoming atmosphere for guests.
- Mentored and trained new lifeguards on pool safety procedures, CPR and First Aid, and emergency preparedness.
- Monitored swimming pools to identify potential hazards and took appropriate corrective action.
- Created comprehensive reports detailing daily activity at the pool area.
- Organized team building activities among lifeguard staff members.
- Collaborated closely with facility management team on special events planning.
- Provided leadership in resolving customer complaints or concerns related to aquatic activities or services.
- Inspected facilities regularly to ensure compliance with local health codes and standards.
Restaurant Server
Las Cazuelas
Marshfield, MO
08.2023 - 04.2024
- Greeted and accommodated guests, building positive experience from first interaction.
- Provided superior quality service to ensure highest satisfaction levels among guests.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Exhibited proficiency in greeting guests, taking reservations, seating patrons, answering inquiries and providing information about the restaurant's offerings.
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
- Efficiently managed large groups of diners during peak hours without compromising on quality of service.
- Performed cashier duties such as handling payments, issuing receipts and balancing cash drawers at end of shift.
Sales Associate
Cavender's/PFI
Springfield, MO
08.2023 - 02.2024
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Organized merchandise displays to promote higher levels of customer engagement.
- Provided accurate information about products, prices and availability both in person and over the phone.
Education
Associate - General Agriculture
Ozarks Technical Community College
Ozark, MO05.2026
High School Diploma - undefined
Marshfield High School
Marshfield, MO05.2023
Skills
- Friendly and outgoing
- Time management
- Problem-solving
- Cleanliness
- Attention to detail
- Cash handling
- Active listener
- Excellent memory
Certification
- CPR Certification
- Lifeguard Certification
- Horticulture and Landscaping
Timeline
Barista
7Brew
07.2024 - 04.2026
Swim Lesson Coordinator
Marshfield Parks And Recreation
05.2024 - 09.2025
Restaurant Server
Las Cazuelas
08.2023 - 04.2024
Sales Associate
Cavender's/PFI
08.2023 - 02.2024
Lifeguard Manager
Marshfield Parks
05.2021 - 09.2025
High School Diploma - undefined
Marshfield High School
Associate - General Agriculture
Ozarks Technical Community College