Olivia Herder
Blue Springs
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
6
6
years of professional experience
Work History
Assistant Manager
QuikTrip
07.2020 - Current
- Assisted in managing daily store operations, contributing to team performance and operational efficiency.
- Trained and mentored new staff on customer service standards.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Resolved customer complaints, fostering satisfaction and loyalty among patrons.
- Processed sales transactions, reducing customer wait times and enhancing overall shopping experience.
- Communicated with customers and employees to answer questions or explain information.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Oversaw cash handling procedures and financial transactions accurately.
Host
Eddie V's Prime Seafood
08.2022 - 09.2023
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Assisted managers in promptly resolving service and food-related issues to enhance guest experience.
- Took reservations by phone and in-person, coordinating scheduling demands with kitchen output to prevent overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating and menu information.
- Took to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables based on their specific needs and the restaurant's seating layout.
- Resolved guest and employee complaints to ensure high levels of customer satisfaction and effective team dynamics.
Education
High School Diploma -
Grain Valley High School
Grain Valley, MOSkills
- Inventory Management
- Financial Reporting
- Cash Handling
- Time Management
- Task prioritization
- Time prioritization
- Customer Satisfaction
- Conflict resolution
- Difficult customer handling
- Guest hospitality
- Service-Oriented
- Attention to Detail
Timeline
Host
Eddie V's Prime Seafood
08.2022 - 09.2023
Assistant Manager
QuikTrip
07.2020 - Current
High School Diploma -
Grain Valley High School