Olivia Hellems
St. Charles
Summary
Professional with expertise in customer service and mentoring, demonstrating strong skills in BLS for Healthcare Providers. Proven ability to foster positive interactions and enhance team performance in fast-paced settings.
Overview
6
6
years of professional experience
Work History
LIFEGAURD/Pool Manager
ST. CHARLES PARKS AND RECREATION
ST. CHARLES
05.2019 - Current
- Responded quickly to emergencies and performed first aid as needed.
- Conducted regular safety checks on swimming equipment and facilities.
- Enforced pool rules and regulations to maintain a safe environment.
SERVER/ BARTENDER
REBAR TAPROOM
SPRINGFIELD
08.2024 - 05.2025
- Resolved customer complaints promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
SERVER
THE ROOST BAR & GRILL
SPRINGFIELD
10.2022 - 05.2024
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with team members to ensure efficient service during peak hours.
- Monitored guest satisfaction and addressed any concerns or requests immediately.
Education
BIOMEDICAL SCIENCES UNDERGRADUATE DEGREE -
MISSOURI STATE UNIVERSITY
SPRINGFIELD, MO05.2025
HIGH SCHOOL DIPLOMA -
SAINT CHARLES HIGH SCHOOL
SAINT CHARLES, MO05.2020
Skills
- BLS - For Healthcare Providers
- Research analysis
- Critical thinking
- Team collaboration
- Customer service
- Health and safety
- Positive guest interactions
- Exceptional customer service
Volunteer Leadership
- Vision Screening, Inman Elementary School, Nixa, MO, Fall 2023
- Undergraduate Learning Aid, Microbiology Department, Missouri State University, Spring 2025
Awards Acknowledgements
- Honors Science Award - High School
- GPA, Swim Team and Leadership awards - High School
- Dean's List, Fall 2023
- Health Science Certificate, Graduation 2025
Certifications Skills
- BLS - For Healthcare Providers, 05/31/26
- Excellent Communication and Customer service skills
- Leadership and mentoring abilities
- Proficient with bookkeeping, money transactions, drawer handling
- Excellent in providing positive attitude to ensure customer and coworker satisfaction and experience
Research
Dr. Zimmerman, Biomedical Sciences, Missouri State University, 150, Research conducted on brain tissue of mice to find any correlation between exercise and risk developing Alzheimer's disease
Timeline
SERVER/ BARTENDER
REBAR TAPROOM
08.2024 - 05.2025
SERVER
THE ROOST BAR & GRILL
10.2022 - 05.2024
LIFEGAURD/Pool Manager
ST. CHARLES PARKS AND RECREATION
05.2019 - Current
BIOMEDICAL SCIENCES UNDERGRADUATE DEGREE -
MISSOURI STATE UNIVERSITY
HIGH SCHOOL DIPLOMA -
SAINT CHARLES HIGH SCHOOL
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