Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivea Stairs

Millersville

Summary

Centralized scheduling professional with deep expertise in coordinating schedules, managing appointments, and streamlining operations. Strong focus on team collaboration and achieving results, known for reliability and adaptability to changing needs. Skilled in time management, communication, and problem-solving, bringing positive and proactive approach to workplace dynamics.

Overview

9
9
years of professional experience

Work History

Senior Centralized Scheduler

St. Francis Hospital
12.2019 - Current
  • Assisted in scheduling appointments to optimize operational efficiency and resource allocation.
  • Coordinated communication between departments to ensure timely updates and accurate information flow.
  • Supported the development of scheduling protocols to enhance workflow consistency and reliability.
  • Collaborated with team members to identify scheduling conflicts and propose effective solutions.
  • Adapted quickly to changing priorities, demonstrating flexibility in managing multiple schedules simultaneously.
  • Liaised with clinical staff to ensure they were informed and prepared for any special needs or requirements associated with scheduled patients.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in centralized scheduling.
  • Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
  • Resolved scheduling conflicts and accommodated special requests, maintaining flexibility and understanding of individual needs.
  • Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
  • Assisted in training new centralized schedulers, sharing best practices and contributing to a supportive team environment.

Manager

Dairy Queen Inc.
09.2016 - 11.2019
  • Led daily operations to ensure efficient store performance and customer satisfaction.
  • Mentored team members on best practices in food safety and operational standards, fostering a compliant work environment.
  • Managed and motivated employees to be productive and engaged in work.
  • Implemented inventory management procedures, reducing waste and optimizing stock levels.
  • Developed training programs for new employees, enhancing onboarding experience and retention.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

High School Diploma -

Jackson Senior High School
Jackson, MO
05-2014

No Degree - Medical Assistant

Metro Business College
Cape Girardeau, MO
05-2015

Skills

  • Maintaining confidentiality
  • Data entry proficiency
  • Scheduling expertise
  • HIPAA compliance
  • Appointment coordination
  • Patient confidentiality
  • Patient scheduling
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Multitasking
  • Problem-solving abilities
  • Attention to detail
  • Reliability
  • Organizational skills
  • Team collaboration
  • Active listening
  • Clerical skills
  • Medical terminology
  • Scheduling tests and procedures
  • Self motivation

Timeline

Senior Centralized Scheduler

St. Francis Hospital
12.2019 - Current

Manager

Dairy Queen Inc.
09.2016 - 11.2019

High School Diploma -

Jackson Senior High School

No Degree - Medical Assistant

Metro Business College

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Olivea Stairs