Olena Tereshchenko

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.

Responsibile in arranging wine testing, events, tacking the stock, market, controlling company income&outcome

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Educated customers about billing, payment processing and support policies and procedures.