Overview
Work History
Education
Skills
Timeline
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Ofelia Deolinda Do Rosario Wu

Overview

3
3
years of professional experience

Work History

Room Reservations Agent

Wynn Palace
12.2022 - Current
  • Maintained a comprehensive knowledge of hotel policies and procedures, ensuring accurate information was conveyed to guests during the reservation process.
  • Utilize property management systems effectively for reservation management and data tracking.
  • Responding to incoming calls and assist to complete a reservation from different source of clients or transfer calls to correct departments and personnel.
  • Responding to email enquiries and collaborate with relevant departments to ensure smooth coordination and communication regarding guest stay.
  • Provided thorough information about hotel facilities, pricing, and policies to potential guests during the booking process.


Event Coordinator

澳⾨中國國際會展集團有限公司
06.2022 - 09.2022
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Attended conferences and events to stay up-to-date with planning strategies.
  • Responsible in assisting for all administrative duties and operation for the pavilion
  • Negotiator in between the associations and organizers
  • Ensure on site operations goes smoothly

Human Resources (Employment) Internship Trainee

Wynn Palace
01.2021 - 07.2021
  • Assist of daily operations in recruitment center
  • Assist in scheduling interviews and filing candidate’s data and results into computer systems
  • Assist in numerous successful job fairs, connecting hundreds of job seekers with prospective employers.
  • Fully supporting in recruitment events and helped determine possible vacancies and build application documents.

Education

Bachelor of Science - Tourism Events Management

Institute For Tourism Studies Macao (IFTM)
Macao
06.2022

Diploma - Tourism Event Management

Swiss Hotel Management School (SHMS)
06.2022

High School Diploma -

Macau Anglican College
Macao
06.2018

Skills

  • Language skills
  • Phone and Email Etiquette
  • Guest Services
  • Proficient in Opera and MS Office

Timeline

Room Reservations Agent

Wynn Palace
12.2022 - Current

Event Coordinator

澳⾨中國國際會展集團有限公司
06.2022 - 09.2022

Human Resources (Employment) Internship Trainee

Wynn Palace
01.2021 - 07.2021

Bachelor of Science - Tourism Events Management

Institute For Tourism Studies Macao (IFTM)

Diploma - Tourism Event Management

Swiss Hotel Management School (SHMS)

High School Diploma -

Macau Anglican College

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Ofelia Deolinda Do Rosario Wu