Nyshaunta Baylark
Saint Louis
Summary
Dynamic transport driver with a proven track record at OATS Transportation, excelling in vehicle inspections and route planning. Recognized for enhancing delivery efficiency while fostering strong customer relations. Skilled in maintenance scheduling and training new drivers, ensuring safety compliance and operational excellence. Committed to delivering exceptional service and support.
Overview
8
8
years of professional experience
Work History
Transport Driver
OATS Transportation
05.2024 - Current
- Operated various transport vehicles efficiently, ensuring timely deliveries and adherence to safety regulations.
- Conducted routine vehicle inspections, identifying maintenance needs to ensure optimal performance and safety compliance.
- Assisted in training new drivers on company protocols and best practices for safe transportation operations.
- Developed and implemented effective route plans, enhancing delivery efficiency while minimizing fuel consumption.
- Maintained accurate logs of deliveries and vehicle usage, contributing to improved operational reporting and accountability.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
Customer Service Representative
GC Services
02.2021 - 04.2024
- Gained knowledge of company policies to assist customers accurately and confidently.
- Engaged in ongoing training sessions to develop skills and improve performance in role.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided bilingual support to customers, enhancing communication and satisfaction.
Caregiver
Elara Caring
01.2019 - 06.2023
- Provided compassionate personal care, assisting clients with daily living activities and mobility support.
- Monitored client health and well-being, reporting changes to family members and healthcare providers.
- Developed personalized care plans in collaboration with clients and families to ensure tailored support.
- Trained new caregivers on best practices for patient care, enhancing team performance and service quality.
Customer Service Representative
MOHELA
11.2017 - 12.2020
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Learned and utilized customer service software for effective case management.
- Provided support in processing orders and managing account information efficiently.
- Adapted quickly to new procedures and product knowledge for improved service delivery.
Education
N\a
Imagine College Prep High School
1008 S Spring Ave 05-2015
Skills
- Inspections
- Vehicle inspection
- Customer relations
- Schedule maintenance
Timeline
Transport Driver
OATS Transportation
05.2024 - Current
Customer Service Representative
GC Services
02.2021 - 04.2024
Caregiver
Elara Caring
01.2019 - 06.2023
Customer Service Representative
MOHELA
11.2017 - 12.2020
N\a
Imagine College Prep High School
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