Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Nyla Gray

St. Louis,MO

Summary

Experienced with delivering top-tier service in banquet settings. Utilizes strong organizational and multitasking abilities to ensure efficient event operations. Knowledge of maintaining excellent guest relations and adapting to dynamic environments.

Overview

17
17
years of professional experience

Work History

Banquet Server/Bartender

Marriott St. Louis Grand
07.2016 - Current
  • Provide exceptional customer service throughout the entire event process to ensure the highest standard of customer satisfaction.
  • Receives orders from patrons and wait staff. Prepares and serves liquor, mixed drinks, wine, beer, and nonalcoholic beverages as ordered. Ensures that fruit and other garnishes are prepared in advance of the bar's opening. Maintains the bar, keeping it clean and organized.
  • Processed food and beverage orders for hundreds of guests, providing prompt and friendly service.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Brand Associate

Old Navy Sunset Hills
09.2016 - 12.2016
  • Support sales floor, fitting room, cash wrap, back of house, as required.
  • Maintain a neat, clean and organized work center.
  • Handle all customer interactions and potential issues courteously and professionally.
  • Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
  • Handled customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.

Team Member

Better Life Maids
04.2016 - 06.2016
  • Professional Green House Cleaning Service. A household worker who cleans and performs various other tasks.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
  • Disinfect bathrooms and remove mold from shower stalls and bathtubs.

Server/Hostess/To-Go Specialist/Expo

Applebee's Bar and Grill
03.2008 - 03.2016
  • By estimated liaison. Prepare and serve high-quality products as efficiently and pleasantly as possible, and follow the supervisor's instructions to maintain Applebee's sanitation and appearance standards.
  • Warmly and graciously greeting upon arrival, while timely seating guests
  • Deliver orders to the guest's car
  • Taking orders via phone
  • Suggestive selling
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
  • Answered to-go order phone calls, conveyed menu options over the telephone, and accurately estimated the time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize the stability of to-go containers and protect food during transportation.
  • Ensured order accuracy, meticulously reviewing each item before handing it off to the customer.
  • Developed strong communication skills while liaising between front-of-house and back-of-house teams.
  • Communicated food orders to chefs to execute priorities and special requests.
  • Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
  • Demonstrated adaptability by quickly adjusting to changes in menu items or special requests from guests.

Education

High School Diploma -

Central High School
Springfield, MO
05.2006

Skills

  • Banquet Experience
  • Cash register
  • Serving
  • Catering
  • POS
  • Customer service
  • Restaurant Experience
  • Cash handling
  • Host/Hostess
  • Bartending
  • Strong teamwork
  • Time management
  • Food service

Additional Information

  • SKILLS
  • Produce possible solutions and resolve complaints
  • Excellent listener and communicator
  • Critical thinking
  • Adaptability
  • Empathy
  • Organization
  • Cash handling
  • POS
  • Commercial and residential cleaning
  • Marketing & Sales
  • Time Management
  • Creative
  • Fluent in MS Office Word, Power Point, Excel, Access
  • Reference upon request

Timeline

Brand Associate

Old Navy Sunset Hills
09.2016 - 12.2016

Banquet Server/Bartender

Marriott St. Louis Grand
07.2016 - Current

Team Member

Better Life Maids
04.2016 - 06.2016

Server/Hostess/To-Go Specialist/Expo

Applebee's Bar and Grill
03.2008 - 03.2016

High School Diploma -

Central High School

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