Dedicated and hardworking professional, successful at leading others to provide exceptional service to others.
Overview
4
4
years of professional experience
Work History
Shift Lead Manager
Walgreens
Ferguson
03.2024 - Current
Coordinated shift schedules and delegated tasks to optimize team efficiency.
Trained new staff on operational procedures and customer service standards.
Monitored inventory levels and facilitated timely stock replenishment.
Resolved customer complaints promptly to enhance guest satisfaction.
Cashier
St.Louis Zoological Park
St.Louis
07.2022 - 01.2024
Trained new cashiers on register operations and customer interaction, improving service quality.
Balanced cash drawer during shifts, ensuring accuracy for smooth operations.
Assisted guests with inquiries about zoo exhibits and ticketing options.
Education
Criminal Justice -
Harris Stowe State University
St.Louis, MO
02.2026
Skills
Leadership
Customer Service
Teamwork
Time Management
Problem Solving
Conflict resolution
Communication
Creativity
Affiliations
• Pi Gamma Mu Honors Society • The National Society of Leadership and Success • NAACP • Alpha Phi Sigma Honors Society • Delta Sigma Theta Sorority Inc. • Semper Fidelis Pre-Law Org • MWBLSA