Nyesha Holmes
Kansas City
Summary
Detail-oriented accounting and finance professional with over 10 years of comprehensive experience in accounts receivable, accounts payable, billing and collections, fraud investigation, financial reporting, and insurance verification. Expertise in data entry, customer account management, and compliance auditing ensures accuracy and adherence to regulatory standards. Proficient in navigating ERP systems while maintaining precise financial records, contributing to enhanced operational efficiency through proactive issue resolution. A proven track record of driving improvements and fostering strong relationships with clients and stakeholders.
Overview
17
17
years of professional experience
Work History
Lead Dispatcher
Gold Express Delivery Services LLC
01.2023 - Current
- Manage a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Motivate staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Improved response times by streamlining dispatch processes and implementing efficient routing strategies.
- Directed dispatching, routing, and tracking of 5 fleet vehicles.
- Consisted communication with drivers and personnel to coordinate timely delivery of goods and materials.
- Track delivery progress to identify possible delays and provide real-time updates to customers.
- Process invoices and payments for dispatched orders to provide proof of transaction.
Patient Access Specialist
AssistRx
03.2023 - 04.2025
- Verified insurance eligibility and processed prior authorizations to expedite prescription drug approvals. Liaised between patients, providers, and payers to ensure timely medication access and accurate billing. Managed high-volume data entry in pharmacy management systems, reducing patient wait times.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and validated patient demographics and insurance information.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Customer Service & Compliance Specialist
Mainspring Management
06.2020 - 02.2023
- Processed daily billing cycles, reconciled job costs, and submitted invoices using client-specific software. Generated compliance reports and assisted in collections follow-ups for overdue accounts.
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
Patient & Customer Service Specialist
Apria Healthcare
06.2018 - 01.2020
- Managed 70–90 inbound/outbound calls daily, addressing DME orders, troubleshooting, and insurance verifications. Processed billing inquiries and coordinated with drivers and fulfillment teams for delivery. Handled sensitive medical and payment information in accordance with HIPAA standards.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Universal Agent I
Mazuma Credit Union
08.2016 - 06.2018
- Processed financial transactions, loan documentation, and daily account balancing. Performed fraud investigation, flagged suspicious transactions, and conducted member education on financial planning. Supported monthly audits and updated procedural documentation for accuracy and compliance.
- Streamlined processes for better workflow management within the team.
- Mitigated potential risks by adhering strictly to compliance guidelines during all interactions.
Data Transcriber
Internal Revenue Service (IRS)
12.2008 - 01.2015
- Accurately entered high volumes of tax return data from scanned and physical documents. Ensured record integrity and confidentiality while supporting year-end audit preparation.
- Verified accuracy of data before transcribing.
- Reduced errors in transcribed data by conducting thorough quality control checks before submission.
- Safeguarded sensitive information through strict adherence to confidentiality policies and guidelines.
Education
Associate Degree - Health & Dental Assisting
Everest College
Kansas City, MO08.2014
Skills
- Accounts Receivable & Payable
- Billing & Collections Management
- Fraud Detection & Risk Mitigation
- Financial Reporting & Data Analysis
- Medical & Insurance Billing
- Patient Access & Revenue Cycle Management
- Microsoft Excel (Pivot Tables, VLOOKUP)
- Customer Account Reconciliation
- EHR & CRM Systems (Epic, Salesforce)
- HIPAA Compliance & Documentation
- Communication & Conflict Resolution
- ERP & Accounting Software Proficiency
- Trucking Dispatching
- Data entry
- Adjusting routes
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Dispatching procedures
- Dispatch coordination
- Route navigation
Timeline
Patient Access Specialist
AssistRx
03.2023 - 04.2025
Lead Dispatcher
Gold Express Delivery Services LLC
01.2023 - Current
Customer Service & Compliance Specialist
Mainspring Management
06.2020 - 02.2023
Patient & Customer Service Specialist
Apria Healthcare
06.2018 - 01.2020
Universal Agent I
Mazuma Credit Union
08.2016 - 06.2018
Data Transcriber
Internal Revenue Service (IRS)
12.2008 - 01.2015
Associate Degree - Health & Dental Assisting
Everest College
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