Nouchee Lor
Kansas City
Summary
Insurance professional with thorough understanding of claim assessment and resolution. Adept at managing high-stress situations and delivering consistent results. Highly reliable team collaborator who adapts seamlessly to evolving demands, leveraging strong analytical and communication skills.
Overview
7
7
years of professional experience
Work History
Property Insurance Adjuster
Liberty Mutual Insurance
Kansas City, MO
06.2025 - 06.2026
- My responsibilities were to handle a claim from start to finish. I was tasked with going out to an insured's property and inspecting/investigating their home for damages. I took photos and documented any evidence I found of related or unrelated damages and I wrote a report determining my decision on coverage application. Based on the decision made, I would write an estimate using the symbility estimating software to evaluate the extent of the damages and the application of coverages. I would be responsible for payment and documentation of my decisions. I was the main point of contact for the customers on the claim from start to finish. I was responsible for scheduling my own days, handling direct phone calls and settling claims directly with the customer. My position required me to obtain and maintain my property and casualty adjusting license through the state of Florida which is recognized as a valid license in the state of Kansas and Missouri. My responsibilities also include other minor expectations such as team engagement, training, and presentations on new/updated topics provided by the company.
Claims Specialist
Allstate Insurance
Kansas City, MO
03.2022 - 06.2025
- As a claims specialist my duties involve handling a claim throughout the entirety of its life cycle. This includes filing new claims, making payments, scheduling inspections, and closing claims. I am responsible for making sure the customers needs are met and that they are able to return to their way of life prior to their accident or incident. I would handle anywhere from 10 to 40 calls a day depending on the types of calls. The position is remote so we do most of our communication via outlook, zoom, or Microsoft teams. Everyday is busy with something new that comes up, it always changing so we have to be adaptable and current on our policies.
Administrative Assistant
Care Wisconsin
La Crosse, WI
11.2019 - 03.2020
- My position with the company consisted of me working at my desk. I would be responsible for connecting members of Care Wisconsin with interested supportive home care providers in the area. My responsibilities included providing all necessary information that the provider or care team needed in order to have things run smoothly. I would accomplish this task by sending and replying to emails or making calls when necessary. This job stresses urgency and it was expected of me to find help for these members as soon as possible.
Field Representative
Mueller Reports
La Crosse, WI
07.2019 - 10.2019
- My position with the company consisted of going to the homes of policy holders that were insured by certain insurance companies and take photos of their homes. I would take the square footage of homes as well, while noting any damages that were present on the home. I worked alone, at my home. I would drive across western and middle Wisconsin, routing my own routes. I scheduled my own hours and routes. Some cases required my to contact the insured and set an appointment to take photos of the interior. All information that I recorded are posted and submitted through a phone app or web app. The position required me to learn how to diagram and calculate the square footage of homes.
Education
Sociology (Bachelor's) -
UNIVERSITY OF WISCONSIN
La Crosse, WI12-2018
General Education (High school or equivalent) - undefined
NEENAH HIGH SCHOOL
Neenah, WI06-2014
Skills
- Data entry
- Organizational skills
- Communication skills
- Problem solving
- Computer skills
- Phone etiquette
- Leadership
- Policy interpretation
- Damage assessment
- Claims investigation
- Insurance law
- Casualty and property loss
- Team collaboration
- Claims processing
- Advanced oral and written communication skills
Timeline
Property Insurance Adjuster
Liberty Mutual Insurance
06.2025 - 06.2026
Claims Specialist
Allstate Insurance
03.2022 - 06.2025
Administrative Assistant
Care Wisconsin
11.2019 - 03.2020
Field Representative
Mueller Reports
07.2019 - 10.2019
General Education (High school or equivalent) - undefined
NEENAH HIGH SCHOOL
Sociology (Bachelor's) -
UNIVERSITY OF WISCONSIN